"there is no software without bugs"
Absolutely, that is true, my bad, not "all" the bugs, I meant "repeated difficulties with the basic, main functions the given software is supposed to do"
Just to give you the example:
I used to work on Outlook for... 4.5 year - it never crashed or whatsoever, all the basic calendar functions worked perfectly.
I have been working for 2.5 year on Total Organizer Pro - crashed once, calendar - the same, just reliable.
EPIM, however very cheap comparing to the competition, crashes a couple of times per day. This is a difference and as we decided to use your software we would love to see it stable. Even to recommend it to the business co-operatives.
Just look at this from another, financial side: even if you have many features but too many "daily" bugs you do not want to recommend it to, let's say, your business partners because they will get angry following your recommendation.
I think you might compete even with MS Outlook, (which is about business use, every corporation we provide services uses Outlook) offering less and stable. Most of small companies (like ours) cannot afford Outlook unit prices, need usually less than it offers but need the stability of use.
And I am sure for you it would be more profitable to sell more in 20-unit packages for small businesses.
I am truly with you, however become sometimes annoyed.
We, as the small company, have such an experience: the clients are international companies, that means we need to understand the big companies needs: the stability is number one.