Connection rejected by remote interface

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gertone
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Connection rejected by remote interface

Post by gertone »

Hi,

Since a day or two I can't connect to my EPIM database on the server
(unless I restart the server each time)
Using EPIM Pro Network
on a windows 2003, 32 bit from a windows 7 client( 64 bit)

Here is the message I get
"Connection rejected by remote interface"
I understand this is a thurnderbird message

Cleint = EPIM 6.02 (special patch for google drive sync)
Max
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Re: Connection rejected by remote interface

Post by Max »

Hello,

most probably something changed in configuration of your server or network. The first thing I would look is into Firewalls, both on your server and wifi router.
Maxim,
EPIM Team
gertone
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Re: Connection rejected by remote interface

Post by gertone »

Thanks for your reply Max.
I am not aware of changes to firewall nor router.
Given that rebooting the server provides a temporarly fix
and the message is clearly a thunderbird message
(implying the requests gets throught to thunderbird anyway)
I was more looking into that direction

I would suspect that an auto update of Windows could be a trigger
(either on teh server or the client)

The same server has Logitech Media Server (that received an update recently)
Could there be aport conflict?

Or something in the google synchronisation... I use that heavily

Any suggestions on how to start digging?
gertone
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Re: Connection rejected by remote interface

Post by gertone »

if I say thunderbird, I mean Firebird of course
gertone
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Re: Connection rejected by remote interface

Post by gertone »

mmh, strange, something weird with FireBird. It seem to have an issue starting or was killed
I deleted the lck file and started the service and all is running fine now
So it was some sort of Firebird issue.
I will keep a close eye on what is going on there

Windows 2003 server, 32bit, Firebird 2.1.4
Should I (and can I?) upgrade the database server?
Trinitylab
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Re: Connection rejected by remote interface

Post by Trinitylab »

I think kinda similar thing is happening to me, and that needs some sort of FB update.
The only thing which helps is
1. closing EPIM on all machines using network DB;
2. restart FB services on the host;
3. restart EPIM.
EPIM Pro Business Network always newest
Win 8.1 Pro 64x, C2D 2x3GHz, 16 GB RAM or Win 10 Pro, i7, 16 GB RAM.
Trinitylab
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Re: Connection rejected by remote interface

Post by Trinitylab »

Can you fix this, please?
The only workaround is:
I close EPIM and leave my desk,
go to my Colleague, as she works on the host,
ask her to kindly get out of her seat,
I close EPIM on the host,
then restart of FB Guardian and any other FB service
using My Computer, Manage this, Services and so on...

This is, well, more than annoying to ask my Colleague twice a day to stop her work and leave the desk for a moment.
Are there any new versions of FB?
How to install them, for a usual user?
EPIM Pro Business Network always newest
Win 8.1 Pro 64x, C2D 2x3GHz, 16 GB RAM or Win 10 Pro, i7, 16 GB RAM.
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Re: Connection rejected by remote interface

Post by Max »

Hello,

so far it is not clear whether the problem is limited to 2 cases only, or it is something bigger. Do you know the moment when it starts refusing connections? In other words, if I wanted to reproduce the problem- what steps should I take?
Maxim,
EPIM Team
Trinitylab
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Re: Connection rejected by remote interface

Post by Trinitylab »

Well, Max, the problem has started on the guest PC once it has been updated to Win 8.1 x64.
And, must tell you, I do not know what it causes.
EPIM Pro Business Network always newest
Win 8.1 Pro 64x, C2D 2x3GHz, 16 GB RAM or Win 10 Pro, i7, 16 GB RAM.
gertone
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Re: Connection rejected by remote interface

Post by gertone »

I am not sure I need to add this to this thread or create a new one,
but for quite a while I am having issues with the FireBird service that blocks or stops a couple of times a day
I need to stop the firebird service on the server (if it did not stop from itself)

Here is what I find in the firebird logs

Code: Select all

ARIEIRO (Server)	Mon Sep 28 06:03:22 2015
	*** DUMP ***


ARIEIRO (Server)	Mon Sep 28 06:03:22 2015
	Fatal exception during clumplet dump: Invalid clumplet buffer structure: spb in service attach should begin with isc_spb_version1 or isc_spb_version


ARIEIRO (Server)	Mon Sep 28 06:03:22 2015
	Plain dump starting with offset 864: BNNpSKTEjsKsdvfLbJtHUAFqsJUvHcRReqKsEvagwsbL


ARIEIRO (Server)	Mon Sep 28 06:03:25 2015
	INET/inet_error: read errno = 10054

Browsing the Firebird fora, I find all sorts of advice: Don't use the guardian on wiondows. Do use the guardian on windows ;-)

The server is a win2003 machine (not likely to change soon), 32 bit. The firebird version is 2.1
Adviec I do seem to find a lot is to backup and update to the latest firebird 2.5.4
but I am a bit reluctant given that the cause could be an inconsistency in the DB
upgrading wil likely either solve the issue or kill the DB

So,
- can I safely upgrade firebird to 2.5.4 32 bit on a win
- should I install classic, superclassic or classic?
- should I use guardian?
- how can I backup the data before I upgrade?

Thanks

Geert
Max
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Re: Connection rejected by remote interface

Post by Max »

Hello guys,

meanwhile, we have been looking into this issue.
It is extremely important that you use the same Firebird server version that we distribute- 2.1.5.
If you use any other version it is impossible to troubleshoot the problems. I would suggest you install Network server from this file: http://www.essentialpim.com/download/Es ... roNet6.exe
and report if the problem persists. We need as detailed description as possible in order to reproduce the problem.
Maxim,
EPIM Team
gertone
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Re: Connection rejected by remote interface

Post by gertone »

Max,

Thanks for your reply.
The 2.1.4 I have on my server is the one installed together with my EPIM installation, so the installer came from essentialpim.
Apparently I need to upgrade my 2.1.4 to 2.1.5.
Can I safelyy make that upgrade, or shoulmd I start making backups, shut down the EPIM server...?
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Re: Connection rejected by remote interface

Post by Max »

Hello,

please shutdown EPIM server, then download and install EssentialPIM Pro Network from here http://www.essentialpim.com/get-epim
Maxim,
EPIM Team
gertone
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Re: Connection rejected by remote interface

Post by gertone »

Hi Max,
Thanks for this
I assume when you say "shutdown EPIM server" you actually mean "shutdown Firebird server AND shutdown Firebird Guardian"
Is that the case?
If I try to install the installer you reference, I get to select "install Firebird server" too
Is that a new firebird installer?
How do I deal with existing data? Is that data safe? Or is there a way to backup?
I like some points secured before I go down that route
(and please don't let me wait another two weeks again, this has been lingering on for six weeks now with an average response every three weeks)
Thanks
Geert
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Re: Connection rejected by remote interface

Post by Max »

Hi,

yes, shutdown EPIM server means shutdown Firebird server and Firebird guardian.
Yes, you should select "install Firebird server".
To backup your database, find *.epim files that you connect to (in EPIM window top border, or in File-> Connect to... dialog) and make a copy of it.
Maxim,
EPIM Team
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