Post for those experiencing Email or Synchronization problem

[Max]

Just wanted to let you know, that i still have the same Problem with Arcor-Email.
Same issue with newer versions 6.01, 6.02 and now 6.03.

Best regards

Please try to create this email account on a new database for a test. Will it work?

[dele]

Created a new EPIM Database.
Created my Arcor-Email account.
Tried to retrieve emails.
But same Problem.

[Max]

Created a new EPIM Database.
Created my Arcor-Email account.
Tried to retrieve emails.
But same Problem.

It is strange, as this error is usually connected to your Internet connection or your email settings.

[dele]

I just created my arcor email-account in seamonkey, to check the settings.
Sending and retrieving emails works fine in seamonkey (and also in Opera).

Is it possible in EPIM, to activate a trace?

[Max]

Hello,

yes, EssentialPIM has a log,- please enable the extended logging feature (in Tools->Options->Synchronization), start the synchronization that causes the problem and forward us that log file (you can use my personal email at ma@essentialpim...). Please refer to this forum post.
Logs are in C:\Users\ Your_Windows_Username \AppData\Roaming\EssentialPIM Pro\Logs for Desktop version and in "Logs" subfolder in case of Portable version.

[Max]

dele, we have received your log, but it shows that EPIM can not connect to the mailservers. I think the problem is somewhere on your end- most probably something (firewall/antivirus?) not letting EssentialPIM to connect. There is nothing we can do in this case.

[dele]

There is nothing we can do in this case

That's a pitty.

I think the problem is somewhere on your end- most probably something (firewall/antivirus?) not letting EssentialPIM to connect.

Switched off Firewall and antivirus --> same issue. (by the way, there is no special firewall rule for EPIM)
Tried a new portable Installation in a new location with licence key and existing database --> same issue
Tried a new portable Installation in a new location with licence key and new database --> same issue.
Tried on my Server (Windows 7) --> same issue.
Tried on my daughters Computer (Windows 7) --> same issue.

Tried in a VM (Windows 7) --> same issue.
Tried with old Version of EPIM (5.80) in a VM (Windows XP) --> error message something with handshake error.

Did you try with an arcor account ?

[dele]

Tried on friends Computer (Windows 7, other network) --> same issue.

[Max]

OK, you can send me your database which causes the problem to ma@essentialpim..
Please list steps to reproduce the problem and make a reference to this topic.

[dele]

Hello Max,

OK, you can send me your database which causes the problem to ma@essentialpim..
Please list steps to reproduce the problem and make a reference to this topic.

I created a new EPIM-Database with my arcor-email-account, which i sent you a few minutes ago.
Just try to retrieve emails and you should immediately get the error-message "Socket Error # 10054 Connection reset by peer"

Best regards Detlef

[Max]

Replied via email.

[Drbo]

Hi,
I used EPIM 6.51 Pro Portable version. Yesterday something wrong happened - during Google synchronization appeared this wndow:

problem.png (11.22 KiB) Viewed 9064 times

(about 50 contats from about 500 from my contact list should be synchronized). I clicked to OK, and one minute after the second window appeared:

problem_2.png (7.58 KiB) Viewed 9064 times

This problem appeared during every Google synchronization.
I upgraded EPIM to 6.52 Pro Portable version, but the problem stayed.
What next?

Thank you for response,
Jan

[Max]

In 6.52 version, please delete the Google sync (in Tools-> Options), then create it again.

[Drbo]

In 6.52 version, please delete the Google sync (in Tools-> Options), then create it again.

Thanks. I did it and it looks good.

Have a nice day,
Jan

[wrjacinto]

EPIM 6.52, Lifetime
Windows 8.1
1-way Sync Notes to Google Drive
Synchronize deletions

I upgraded to version 6.52. The sync process terminates with no error but the progress bar does not go all the way to the end. When I check the Notes in Google Drive, some of the Notes are missing. I have deleted the sync and created new ones a couple times. I already submitted emails to epimsupport but the support person has stopped replying.

Will appreciate your help.
Willie