Q: File -> Connect to database is disabled.

A: To use Networking features, EPIM requires a special Network license. Most probably your license has expired. You can request a temporary network license key by emailing to epimsupport@essentialpim.com.

Q: We've ordered additional Network license(s) but we can't access to database. It says that we need network license. What to do?  

A: Send us all your order ID's we'll send you a proper key then.

Q: I am trying to log into the program, but it only lets me login with the SYSDBA. How can I login with another user name?  

A: You should create user account(s) to login under another user. Here are the steps: 1. Login as SYSDBA 2. Go to Tools -> Users 3. Create an account(s) you need. 

Q: Is there a manual or installation instructions for EssentialPIM Pro Network available?  

A: Here goes the link to video tutorial about establishing network connection: http://www.essentialpim.com/?r=support&pr=tutor It should help you. If you'll encounter problems anyway let us know on which step you have problem. You can also refer to Netw

Q: When I’m trying to open database I get this error message: “You need network license to connect to EPIM server”  

A: There are two possible reasons: 1) you don’t have network license; 2) you’ve exceeded amount of users connected to database already. Refer to “Networking” topic in EPIM Help file for more details.

Q: I’ve purchased Network license for each workstation, firebird is running on the server but when I’m trying to connect to database this message appear: “You need network license to connect to EPIM server”  

A: Make sure that you’ve entered correct path to .epim database. It should be absolute server path to database. Don’t use network or mapped drives path in “Connect to database” dialog or EPIM won’t find your base then. A quick start guide is here:

Q: I can not connect to my database over the Network.  

A: Most probably firewall is to blame. Please note that fbserver.exe on a server machine expects connection on 3050 and 3051 ports, thus they should be open. For outgoing data, a number of ports can be used by Firebird, thus please keep them open for the pr

Q: EPIM is slow over the Network  

A: If your Network is fine, please make sure that the database is not being copied by some backup applications (or Windows built-in tools) while Network users connect to it.