Q: How can I get invoice for my order?  

A: You can always get an invoice here: https://www.regnow.com/order_lookup.html

Q: Still not received my CD has it been shipped?  

A: Receiving CD might take up to a month, depending on post.

Q: I've ordered EPIM recently but didn't received my license key.  

A: For most products the key is sent automatically immediately upon funds receipt. It means that if you paid by card you should receive your license within minutes. For some products, automatic message is sent, saying that the key will be sent within 2 work

Q: "Cannot write key information" error when trying to enter key?  

A: Hello, this happens on some portable versions when user wants to apply new license key. Prior to applying new code, exit EPIM, erase "EssentialPIM.ini" file which is in EPIM installation directory. Start EPIM. It will accept key.