Q: How can I get an invoice for my order?  

A: You can always get an invoice here: https://www.regnow.com/order_lookup.html

Q: Still not received my CD, has it been shipped?  

A: Receiving a CD might take some time - up to a month, please be patient. In case you do not get it after a month, please contact us.

Q: I've ordered EssentialPIM recently but didn't received my license key.  

A: The key is sent automatically upon funds receipt. It means that if you paid by card you should receive your license within minutes. For some products, automatic message is sent, saying that the key will be sent within 2 work

Q: "Cannot write key information" error when trying to enter key?  

A: Hello, this happens on some portable versions when user wants to apply new license key. Prior to applying new code, exit EPIM, erase "EssentialPIM.ini" file which is in EPIM installation directory. Start EPIM. It will accept key.