Q: Why EPIM icon doesn't appear in U3 lunchpad?  

A: It because you've installed non-U3 version. Download U3 version from our site please: http://www.essentialpim.com/?r=download

Q: My EPIM is very slow on my USB stick. How can I boost it up?  

A: EPIM speed depends on your USB stick speed. Try to empty Trash and delete old unnecessary items. You can also try to Optimize database (File -> Database management -> Optimize). These measures should boost performance.

Q: Can I use portable EPIM as desktop EPIM?  

A: This is not recommended, although you can try. Just unzip non-U3 version to your hard drive and run EssentialPIM.exe from program folder.

Q: I’ve ordered add-on for EPIM and when I’m trying to register it EPIM tells "Cannot write key information".

A: Delete EssentialPIM.ini file from program folder then register EPIM again. If you're using U3 version then just uninstall and reinstall EPIM. New key will be accepted then.

Q: EPIM asks for my license code each time I open the program from a different computer. How to prevent this?

A: It is because you've installed Desktop version instead of Portable one. Download correct version from our web site please - http://www.essentialpim.com/index.php?r=download