Q: After upgrade, will my data be preserved?
A: Yes, your data is stored in *.epim file and will be automatically converted to the new version format.
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Q: How do I restore Backups?
A: Backups are just *.epim files, named "file name_backup_year_month_day_time". They can be opened from within EPIM using File-> Open menu.
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Q: This morning I opened PIM and all my entries had disappeared. What do I do now?
A: Please search your computer for *.epim files, most probably you have opened a wrong *.epim file or created a new one, empty.
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Q: What's your upgrade policy for EssentialPIM Pro?
A: By becoming a registered user you get updates for 1 year. Note that by ordering EPIM Pro and/or EPIM Synchronizer you get yourself a perpetual license to use the software versions released during your upgrades period.
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Q: Do I need to purchase the extended download service?
A: No you do not. You will always have full access to the latest releases. If you lose your registered version by for example, reformatting your hard drive, you can always visit the Download section on the web site and get the latest release there free of charge. Once the program is downloaded, simply register it with your license details.
In order to safely remove extended download service from the cart (upon purchasing) click on the corresponding checkbox and then click the "Update" button on the order form.
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Q: Can I request a feature?
A: Yes, of course. We actually make a point of listening to our users. That's how EssentialPIM was developed. Please post your request here: Online Support Forum -> Suggestions.
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Q: Is EssentialPIM translated to ... language?
A: For a current list of translations, please check here. . If you do not see EssentialPIM translated to your language- please feel free to do it. It really is easy. Just visit the Translators' Page.
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Q: How can I help contribute to EssentialPIM's development?
A: You can translate EssentialPIM into your native language, or suggest a feature. We value all contributions.
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Q: Is EssentialPIM Free really free?
A: Yes, it is completely free. If you download it from our website, we guarantee it is totally free of any adware, spyware, nag screens, etc.
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Q: Will EssentialPIM Free become paid software?
A: No. No, it will definitely never be sold. EssentialPIM is and will stay freeware. If you are aware of someone selling EPIM Free, please tell us!
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Q: Why isn't EssentialPIM open source?
A: EPIM is programmed using the Delphi programming language. We use several external components, the licenses of which forbid us to re-distribute the source code. Using quality external components allows us to deliver EssentialPIM to you faster.
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