Support

Astonsoft Ltd., endeavors to provide its customers with the very best quality software. We are aware that people's computer environments vary, some more than others. We expect that help may be needed from time to time. If you have any technical problems or questions, our technical support team is always ready to assist you. Registered EssentialPIM Pro users receive priority support on their inquiries.

The fastest and the easiest way to resolve issues, is to post a message in the Support Forum. Our support personnel regularly check for new messages.

We also encourage you to visit the Help Desk. There you will find a collection of knowledgebase articles (FAQ) to consult, which also includes an easy way to send us your questions and comments via web interface.

You can also check online documentation for EssentialPIM Pro or EssentialPIM Free which covers almost all aspects of working with the program.

Additionally, you can e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. (English only, please). When writing, be sure to include all relevant information so we can help you as quickly as possible. This includes:

  • The program version
  • Your Windows version
  • A description of the problem with as much information as possible