Search found 126 matches

by Sersti
Sat May 15, 2021 12:39 pm
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

Okay, link sent by email
by Sersti
Fri May 14, 2021 5:29 pm
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

My email couldn't be delivered to that address.
The error message that I got says "SMTP error from remote mail server after MAIL FROM:<XXX@XXX.com> SIZE=23095699:
552 sorry, that message size exceeds my databytes limit (#5.3.4)"
The three log files are a total of 16MB. The largest is 14MB alone.
by Sersti
Fri May 14, 2021 5:00 pm
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

The email address is admin@essent...
I got a message saying that my email couldn't be delivered.
I have resent to epimsupport
Please let me know if you got it.
by Sersti
Fri May 14, 2021 11:30 am
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

I sent the files to the email address that appears when I click on the Contact button here on the forum.
Please let me know if that's right and that you got the log files - Thanks!
by Sersti
Fri May 14, 2021 9:47 am
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

After typing my last message, the log file dated 13 May has disappeared, and there is now one dated 14 May, which is a .log file.
The two logs from 12 May are both .zip files.
by Sersti
Fri May 14, 2021 9:39 am
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Re: Same emails endlessly reappearing

Yes. it's for IMAP accounts on EPIM 9.8
I'm guessing you need the log files with names that start with "Mail_"
The "Mail" log files I see are dated 12 May. There is also one dated 13 May, but it has 0 bytes.
Where should I send the log file(s) to?
by Sersti
Thu May 13, 2021 12:25 pm
Forum: Support
Topic: Same emails endlessly reappearing
Replies: 9
Views: 1383

Same emails endlessly reappearing

For the past few days, I've been experiencing the following problem:

Multiple copies of emails are (apparently) retrieved from mail servers. The emails appear again and again, no matter how often I delete them. The emails are identical. with the same time stamp.

The only way that I've found to ...
by Sersti
Tue Aug 27, 2019 11:16 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

That's great news, Max. Thanks for the update
by Sersti
Mon Aug 26, 2019 1:51 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

Hi Max
6 months later, I never got a reply on this, either here on the forum or to my PMs.
The same issue is still occurring, always when replying to heavily-formatted e-mails with images. One example is e-mails from Amazon.
In fact the problem seems to be worse now and I always switch to plain text ...
by Sersti
Mon Feb 18, 2019 5:53 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

Any update? Did you get the e-mail?
by Sersti
Fri Feb 01, 2019 5:52 pm
Forum: Suggestions
Topic: Easier way to create related items
Replies: 3
Views: 2491

Easier way to create related items

It would be nice if a related item could be created from within another item, e.g. an appointment from within a contact.

I use related items mostly for appointments with contacts. When I do that, I often open a contact to check some information or find their phone number.
When I call them, the ...
by Sersti
Sat Jan 26, 2019 4:29 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

I sent you a PM on 15 Jan and it is still sitting in my forum outbox!

Did you finally get the e-mail after I sent it to the other address you gave me, Max?
by Sersti
Tue Jan 15, 2019 4:41 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

Did you get the e-mail, Max?
by Sersti
Sat Jan 12, 2019 3:00 pm
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

Okay Max.
I exported one to .eml format and sent it to you.
I sent it from my gmail address rainbxxxxxxx@gmail.com, as you often didn't get my emails in the past.
by Sersti
Fri Jan 11, 2019 11:04 am
Forum: Support
Topic: Frequent lags when writing e-mails since updating to 8.12
Replies: 15
Views: 6271

Re: Frequent lags when writing e-mails since updating to 8.12

Hi Max

The lags are back. Actually they didn't go away, it was just that I hadn't replied to any html format messages with images and links.

Unfortunately, one sender of html messages is the agency I work for, and all the messages I get from the agency are formatted this way.

I tried replying to ...