Sync

General talks about EssentialPIM

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soacckj
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Sync

Post by soacckj »

EPIM seems to sync all folders every time I select 'send/receive'. Takes too long. Does it have to do that?
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Re: Sync

Post by admin »

Too long is how long? Normally it doesn't take longer than a second. And you can always choose to enable auto-sync, which is barely noticeable at all.
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soacckj
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Re: Sync

Post by soacckj »

Sync takes over a minute and often ends with "Read timed out" on the Inbox line.
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Re: Sync

Post by admin »

This shouldn't be happening, something's not right with the mail server or your connection. Please forward me the latest log file, will check what's causing this situation. The log file can be found here: Tools->Options->Synchronization, Browse... and its filename should start with "Mail". Thanks.
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soacckj
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Re: Sync

Post by soacckj »

I found the latest log file. How do I send it? I tried copy and paste, no joy. BTW, I eliminated the problem by removing all archive folders from sync list.
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Re: Sync

Post by admin »

You can either forward it to us via email or attach the log file here in the forum. Thanks.
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soacckj
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Re: Sync

Post by soacckj »

Here is the log.
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Mail_2020_11_30_20_15_19.zip
(156.35 KiB) Downloaded 9 times
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Re: Sync

Post by admin »

Thanks, it takes about 30 secs to sync everything as there's lots of folders and email server isn't the fastest one. Although, you shouldn't really click on the Send/Receive button all the time as folders are being synced regularly and new mail should appear instantly if the IDLE option is enabled in the account settings.
Android version of EssentialPIM. Keep all your data in sync!
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