buttons duiken weg

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RuudO
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buttons duiken weg

Post by RuudO »

Zojuist update versie 8.01 binnengehaald.

Dan opstarten en pas daarna .... nieuwe mail ophalen. Ineens valt dan op vóórdat de nieuwe mail binnen is, dat er buttons zijn zoals "mark as spam" in het rood.

Maar zodra de nieuwe mail als "ongelezen" afgedrukt binnen is, verdwijnen deze buttons. zie screenshot.

Iemand een idee waarom deze buttons geheim moeten blijven ?
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Button-Mark as Spam etc.jpg

Pandorrah.nl
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Re: buttons duiken weg

Post by Pandorrah.nl »

Ik ondervind hetzelfde. De buttons zijn even zichtbaar, om dan direct te verdwijnen.

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Re: buttons duiken weg

Post by admin »

May I ask you to please record a short video, demonstrating the problem? We weren't able to reproduce it on our side so far, unfortunately.
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Pandorrah.nl
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Re: buttons duiken weg

Post by Pandorrah.nl »

***PLEASE MARK THIS AS SOLVED***

Ik heb het opgelost: bij Extra > Account Instellingen: wijzig op elke email account de nieuwe setting van Spam. Zodra je deze settings hebt ingesteld, verschijnen de extra buttons op het scherm. :)

RuudO
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Re: buttons duiken weg

Post by RuudO »

I'm affraid this won't show the solution, but have a look on this small video. It starts by opening epim, and shows the buttons. The moment they are disappear is the moment of 1 click, doesn't matter what. In this case there was a mention of double short keys, the same result if a particular incoming mail was clicked etc.

Most imported, you can see the buttons "mark as spam" and the moment they're gone.
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missing buttons 2018-07-06_10-35-59.zip
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RuudO
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Re: buttons duiken weg

Post by RuudO »

@Pandorrah.nl

Ik zie 'm niet. Wel de spamsettings, maar niet de oorzaak van het wegvallen van de buttons. Zie de screenshot.
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spamsettings.jpg

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Re: buttons duiken weg

Post by admin »

If the buttons are missing, it means that the SPAM filter option is turned off for the account. Like Pandorrah.nl said, please click on Tools->Account Settings while being in the Mail module, choose an account and make sure the Adaptive spam filtering option is enabled. Please see the screenshot attahed.
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2018-07-06_121711.png
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RuudO
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Re: buttons duiken weg

Post by RuudO »

Well seen, but had the impression that that sentence applied to automatic filtering.
I now only see the "mark as spam" button. Assume that the other button only appears after spam has been marked.

"Enable adaptive spam filtering" doesn't say : manual selection or something like that.
Perhaps add the word (buttons) ?

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Re: buttons duiken weg

Post by admin »

Yes, the second button will appear when you click on the Spam folder and it allows you to mark messages as not spam.
And you may be right, will think about naming the option a bit differently in order to make it more understandable.
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Re: buttons duiken weg

Post by Pandorrah.nl »

@Ruud0:

je zit in het verkeerde menu. Jij zit bij Algemene Instellingen en hoewel je daar ook een Spam setting hebt, is het niet de goede om de buttons te laten verschijnen. Je moet naar: Extra > Account Instellingen. Kies dáár een emailadres en klik op Wijzigen. Dan verschijnt de nieuwe tab Spam Settings (zie afbeelding). Bewerk elk emailadres op deze manier en de buttons verschijnen.
0001.jpg
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