problem with the choice of ink color

Support related problems and questions

Moderators: TerryRogers, Max

Post Reply
nath84
Guru
Posts: 221
Joined: Mon Aug 31, 2009 8:33 pm
Location: Avignon FRANCE
Has thanked: 25 times
Been thanked: 11 times

problem with the choice of ink color

Post by nath84 »

hello,
just to inform that some ink colours does not work any more, for example : I like velvet coulor to write my mails and it's grey :(
that's not a big problem, but it is one since EPIM proposes this choice !

essentielPim Pro 9.8 windows 10

thanks for all !
nathalie
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: problem with the choice of ink color

Post by admin »

nathalie, does it happen all the time? If so, could you please record a small video demonstrating the problem? We weren't able to reproduce it so far, unfortunately.
Android version of EssentialPIM. Keep all your data in sync!
nath84
Guru
Posts: 221
Joined: Mon Aug 31, 2009 8:33 pm
Location: Avignon FRANCE
Has thanked: 25 times
Been thanked: 11 times

Re: problem with the choice of ink color

Post by nath84 »

hello !
thanks for the answer.
yes it happens all the time.
I have checked if the problem appears elswhere than the mails, but no, it is only with the mails.
I can send you an e-mail with the velvet ink settings, so that you can see it is not velvet but grey.
nath84
Guru
Posts: 221
Joined: Mon Aug 31, 2009 8:33 pm
Location: Avignon FRANCE
Has thanked: 25 times
Been thanked: 11 times

Re: problem with the choice of ink color

Post by nath84 »

sorry ... I wanted to say PURPLE !!! not velvet !!!
I've just sent an e-mail to show the problem.
thanks
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: problem with the choice of ink color

Post by admin »

Thank you! Although it seems you forgot to attach the file (link to a file) to that email. You can also forward it to me here in the forum via PM.
Android version of EssentialPIM. Keep all your data in sync!
nath84
Guru
Posts: 221
Joined: Mon Aug 31, 2009 8:33 pm
Location: Avignon FRANCE
Has thanked: 25 times
Been thanked: 11 times

Re: problem with the choice of ink color

Post by nath84 »

thanks for your answer
there was no file attached, the mail was enought at is own : I set Purple ink for the mail I sent you one to show you that it appears grey !
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: problem with the choice of ink color

Post by admin »

We use a third-party customer support system which doesn't really support proper html formatting. So a small video would still be helpful.
Android version of EssentialPIM. Keep all your data in sync!
Post Reply