Post for those experiencing Email or Synchronization problem

Support related problems and questions

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silvergreek
Posts: 2
Joined: Wed Feb 15, 2017 3:37 am

Re: Post for those experiencing Email or Synchronization problem

Post by silvergreek »

I have EssentialPIM Pro version 7.2

running Windows 10, Outlook 2016. I ahve 1950 outlook contacts and then end up with 0ver 5500 PIM contacts. contacts ahve duplicate names, about 3 to an outlook contact and two are empty, the 3rd has the outlook contact data elements.


have run the duplicate remover many time, it reports no duplicates
have removed Pro , reinstalled it
have deleted all PIM contacts, deleted and then set up the sync again
have delted all PIM data files, created a new one and sync ed again.

The reuslt is the same.

Now to add to the frustration,

I synh to my Android tablet and to an android phone, I get even more duplicates...

Is there a simple application that will synch Outlook caontacts to my android devices. I am suspecting it is like a unicorn, mythical...

any help would be appreciated or I will request a refund.



Support has no solution.

jdoppenberg
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Joined: Wed Apr 05, 2017 12:35 am

Re: Post for those experiencing Email or Synchronization problem

Post by jdoppenberg »

Hi,
I'm running version 7.24 Pro Portable and when I create a new account for my live.com email EPIM doesn't use the default folder 'Deleted' (found in the root) but creates a new one under inbox (Inbox > Deleted Items). In EPIM I can't find an option to select special folders EPIM should use.
Whatever I do, EPIM creates this folder everytime in the same location.

Max
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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello,

next version will be a bit smarter in determining folders to use and might therefore fix this behaviour.
Maxim,
EPIM Team

dacor
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Joined: Mon Jun 09, 2014 4:24 pm

Re: Post for those experiencing Email or Synchronization problem

Post by dacor »

Hello

I´m running the new version 7.5. I have installed yesterday
I have a problem with synchronization to SEND emails:
Access violation at address 007C6098 in module "EssentialPIM.exe". Read of address 000000D4

Please, Can You help me?

Best regars

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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello,

we have just released 7.51 to resolve the issues with mail. Can you update and confirm the problem is fixed for you?
Maxim,
EPIM Team

Lynx64
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Re: Post for those experiencing Email or Synchronization problem

Post by Lynx64 »

Not sure if my problem is related, but is what happens 3-4 times per day when I use email a lot: I can still receive emails, but I can not send any, I get the message: "Requested action not taken, mailbox unavailable".
However, when I access the mail server directly I have no problem. Going back to EssentialPIM and I get the same message again.
I have just updated to ver.7.51 but still no mailbox available??
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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello,

this error is given by mail server. Maybe when it's overloaded, it gives the error?
Maxim,
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Lynx64
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Re: Post for those experiencing Email or Synchronization problem

Post by Lynx64 »

I don't think so, because when I log in to the mail server directly, say gmail, or mail.com or Yahoo I can send and receive mail without problems.
Also, when this error happens, i can not send mail to any of the mail servers.

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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Please post a screenshot of your SMTP settings.
Maxim,
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Lynx64
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Re: Post for those experiencing Email or Synchronization problem

Post by Lynx64 »

If you mean my SMTP settings in ePim? Please refer to my screenshot below:
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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello, the screenshot does not show actual SMTP settings. You need to double-click on SMTP server to open it's settings.
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Lynx64
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Re: Post for those experiencing Email or Synchronization problem

Post by Lynx64 »

That doesn't give you any new information (??)
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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Thank you. Try using smtp.mail.com and changing port to 587
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Lynx64
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Re: Post for those experiencing Email or Synchronization problem

Post by Lynx64 »

It's getting from bad to worse....... When I change the SMTP settings I get this message:
Capture1.JPG
Last edited by Lynx64 on Thu Jun 15, 2017 1:26 am, edited 1 time in total.

Max
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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Unfortunately we can not even test with mail.com, as it seems to be abandoned. To enable IMAP, you have to sign up for Premium service!- and when you try to do that, you get:
premium.PNG
Please send us a log:
please enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic.
Maxim,
EPIM Team

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