Post for those experiencing Email or Synchronization problem

Support related problems and questions

Moderators: TerryRogers, Max

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

Since updating to ePIM 7.52

ePIM for IOS v 2.8.1

Windows 10 HOME, Ver 1607, OS Build 14393.1480

When attempting to Sync


Get "XML parsing error" on PC

and

"Successfully disconnected" almost immediately on iOS device.

Prior to update it has worked fine for a few years.

Note: I tried to post this a day or so ago, but can't find post. :(

Max
Site Admin
Posts: 21711
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello,
please send us a log:
please enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic.
Maxim,
EPIM Team

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

Max -

I enabled "extended Logging", however when I attempt to sync to iPhone I do not get a log.

I also am syncing with Google and when I do that it does create a log/zip file, so I know the logging action works.

I get the "XML parsing error" when I enable syncing from either the PC or the iPhone.

Any other suggestions would be appreciated.
Last edited by JohnWho on Mon Jul 17, 2017 2:07 am, edited 1 time in total.

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

I see, you left out a step in the instructions:

After
"please send us a log:
please enable extended logging in Tools-> Options-> Synchronization,..."

I had to close ePIM and then re-open it.

Now I get a log file and will send it to you.

Lee S
Beta Team
Posts: 252
Joined: Thu Feb 17, 2005 7:39 pm
Been thanked: 7 times

Re: Post for those experiencing Email or Synchronization problem

Post by Lee S »

I got the XML Parsing error just syncing just my contacts to the iPhone w/Epim 7.52. Had to start syncing my contacts from Google to the iPhone as an alternative which does not allow my groups.

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

Thank you for your post, Lee S.

At least I now know it isn't just me.

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

I am still getting the XML Parsing error.

Sent Log file on July 16 - is there a fix for this yet?

Max
Site Admin
Posts: 21711
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Hello,

this should be fixed with soon-to be released 7.53 version.
Maxim,
EPIM Team

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

OK, thanks.

Max
Site Admin
Posts: 21711
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: Post for those experiencing Email or Synchronization problem

Post by Max »

Must be fixed in just-released 7.53
Maxim,
EPIM Team

JohnWho
Novice
Posts: 15
Joined: Thu Jul 11, 2013 3:46 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by JohnWho »

7.53 update resolved issue for me.

Thanks.

dissapointed
Novice
Posts: 25
Joined: Thu Oct 23, 2014 12:52 pm
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by dissapointed »

Running Android ver 5.1.2 and Win 7.5.3
After last sync between phone and computer EPIM has created a few empty 1 hour appointments around the places/days of synchronization. These were made out of thin air - I have not created anything on that hours.
Attachments
epim empty appointment after sync.png
epim empty appointment after sync.png (933 Bytes) Viewed 1321 times

admin
Site Admin
Posts: 8452
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 780 times
Been thanked: 411 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Please update to the Android EPIM 5.2 version, to the Win EPIM 7.54 version, remove the empty events and try to sync again. Thanks.
Android version of EssentialPIM. Keep all your data in sync!

shroyer
Guru
Posts: 133
Joined: Tue May 04, 2010 7:59 am
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by shroyer »

Worked on 1st computer, will try others. THANKS!

shroyer
Guru
Posts: 133
Joined: Tue May 04, 2010 7:59 am
Been thanked: 1 time

Re: Post for those experiencing Email or Synchronization problem

Post by shroyer »

Updated 2nd computer successfully. Had trouble though and had to remove the program from the computer and then make sure the registry was clean and then it final worked on a new install.

Everything seems like it is back to normal again!

Thanks EPIM for getting i this so fast!
Bob

Post Reply