Post for those experiencing Email or Synchronization problem

Support related problems and questions

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admin
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Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Oh, good, thanks for the update :)
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Farlist
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Joined: Tue Oct 03, 2017 12:16 am

Re: Post for those experiencing Email or Synchronization problem

Post by Farlist »

Update: Fixed, solution below.

My sent emails are not being copied to my "Sent Items" folder for my Outlook 365 account. After I send an email, I cannot find a copy of the email anywhere.

EPIM Version Pro 7.54
Windows 10 Education 64 Bit
Outlook 365 account
My IMAP and SMTP settings.
SMTP Settings.png
I tried deleting and recreating the Outlook account, which did not change anything. My Gmail account properly places sent items in the Sent Items folder, just not my Outlook account.

Update:
Settings for Outlook 365 are NOT the same as for Outlook. The settings for the 365 version can be found at https://outlook.office.com/ - Settings -> Mail (Under "Your App Settings") -> Accounts -> POP and IMAP. Although the emails were being properly sent under the incorrect settings, correcting the settings fixed the sent email saving issue.

IMAP
Server name: outlook.office365.com
Port: 993
Encryption method: TLS

SMPT
Server name: smtp.office365.com
Port: 587
Encryption method: STARTTLS

OliverTabuger
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Re: Post for those experiencing Email or Synchronization problem

Post by OliverTabuger »

I can't sync through wifi, usb, or portable wifi. I uninstalled and reinstalled on phone and PC but no luck. Since I reinstalled, I don't have ANY of my epim data on my phone anymore because I didn't have any backup on my phone.

The error I get when trying to sync is
"Connection Error
Unable to connect. Check firewall settings on your computer."

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Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Did you try to disable your firewall for testing purposes?
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OliverTabuger
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Re: Post for those experiencing Email or Synchronization problem

Post by OliverTabuger »

Yes, I did that too. I think it started happening when I switched internet providers, but the weird thing is I get the error when using USB or portable wifi (tethered from the phone).

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Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Ah, in this case please see here: https://www.essentialpim.com/help/synch ... _cable.htm (more specifically, the "Synchronization over portable Wi-Fi hotspot" section).
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OliverTabuger
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Re: Post for those experiencing Email or Synchronization problem

Post by OliverTabuger »

I get the same error no matter what method I use.

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Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Check out the troubleshooting guide here: https://www.essentialpim.com/help/troubleshooting2.htm
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buffhunt
Posts: 1
Joined: Wed Jun 13, 2018 3:45 am

Re: Post for those experiencing Email or Synchronization problem

Post by buffhunt »

Hi, I had what started out as a Socket 10054 error. After trying all solutions in this forum, and not achieving success, I deleted all my email accounts and started by just entering them 1 at a time. I now get a new error as shown below.
Attachments
Email error.JPG

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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

buffhunt wrote:
Wed Jun 13, 2018 4:12 am
Hi, I had what started out as a Socket 10054 error. After trying all solutions in this forum, and not achieving success, I deleted all my email accounts and started by just entering them 1 at a time. I now get a new error as shown below.
I think that relates to your incoming mail settings. Please double check that your mail account is set up as per instructions from mail vendor.
If still does not work, please make screenshot of your settings and tell which mail provider you are using.
Maxim,
EPIM Team

Beihner
Posts: 1
Joined: Sun Sep 16, 2018 6:59 pm

Re: Post for those experiencing Email or Synchronization problem

Post by Beihner »

Windows 10 Home 64-bit
EssentialPIm Pro 8.04
Some gmail accts download fine. One used to be fine, but now getting security error
Attachments
Capture.JPG

micro1966
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Re: Post for those experiencing Email or Synchronization problem

Post by micro1966 »

Windows 10 Pro 64-bit
EPIM Pro 8.05
Outlook 2016
Cannot establish synchronization for Outlook (or anything else). When File > Synchronization > Add Synchronization > Outlook (or anything else, including Wizard) is selected, after a few seconds, EPIM just closes itself with no error.

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Re: Post for those experiencing Email or Synchronization problem

Post by Max »

micro1966 wrote:
Fri Sep 21, 2018 7:51 pm
Windows 10 Pro 64-bit
EPIM Pro 8.05
Outlook 2016
Cannot establish synchronization for Outlook (or anything else). When File > Synchronization > Add Synchronization > Outlook (or anything else, including Wizard) is selected, after a few seconds, EPIM just closes itself with no error.
Please re-download from https://www.essentialpim.com/get-epim and re-install. If that does not help, please create a separate topic with some screenshots
Maxim,
EPIM Team

scottstantinople
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Location: Kingston NY
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Re: Post for those experiencing Email or Synchronization problem

Post by scottstantinople »

Hi!

New install of E Pro 5.5.2 on Android, 8.05 on Win 10 Pro Laptop

New phone - Pixel 2 - is recognized by PC
Deleted old Sync Settings
Going thru new device settings to the "Pairing Devices" page
PC Name and IP/Port are showing and are the same.
But the "next>" button is dim; unable to proceed.
...

scottstantinople
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Re: Post for those experiencing Email or Synchronization problem

Post by scottstantinople »

Using Epim for more than a year & no problemo.
Lifetime membership.
Win 10 Pro Laptop is running Epim V8.05 Pro.
New Pixel 2 is running fresh install of Epim V5.5.2
Trying to setup a new sync.
Still getting the disable "Next->" button in the Pairing Devices page.
Now I'm getting "Connection Error" "Unable to Connect"
Turned the Pixel Epim PC Sync LOG to ON to share...

I must say I haven't seen a board like this since the days that .com domains were illegal.
And I suppose that if I used EPim to the hilt like most do I'd be very familiar with this board.

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