EPIM Pro 6.06 Google authen key prompting

Support related problems and questions

Moderators: Max, TerryRogers

Post Reply
jim999
Guru
Posts: 169
Joined: Thu Jan 05, 2006 2:51 am

EPIM Pro 6.06 Google authen key prompting

Post by jim999 »

Using EPIM Pro 6.06 on Windows7 x 64 Pro. Is anyone else seeing EPIM prompting you to enter a Google Authentication key multiple times? I seen it after installing the upgrade and now just now. It went away again after I entered the key that Google had generated.

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

It should not prompt multiple times. I would suggest deleting the Google synchronization and creating it again.
Maxim,
EPIM Team

paulg
Novice
Posts: 14
Joined: Wed Nov 07, 2012 7:39 pm
Been thanked: 2 times

Re: EPIM Pro 6.06 Google authen key prompting

Post by paulg »

I'm also getting the same problem as the OP, I've deleted he Google sync and re-created it but it makes no difference. Every time it tries to sync I get a popup window asking for the code
Paul
--------------------------------
http://www.ipgphotography.com
----------------------------------
EssentialPim-Pro, Windows7 64bit

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

paulg wrote:I'm also getting the same problem as the OP, I've deleted he Google sync and re-created it but it makes no difference. Every time it tries to sync I get a popup window asking for the code
Please re-download from: http://www.essentialpim.com/get-epim
There was a silent update, which may have addressed the issue for you.
Maxim,
EPIM Team

jim999
Guru
Posts: 169
Joined: Thu Jan 05, 2006 2:51 am

Re: EPIM Pro 6.06 Google authen key prompting

Post by jim999 »

I haven't seen the issue for a while and did not do anything to fix it that I know of.

kweiss00
Novice
Posts: 16
Joined: Sun Aug 24, 2014 2:37 pm

Re: EPIM Pro 6.06 Google authen key prompting

Post by kweiss00 »

I am having the same problem. This occurs from 1 to 4 times a day.

paulg
Novice
Posts: 14
Joined: Wed Nov 07, 2012 7:39 pm
Been thanked: 2 times

Re: EPIM Pro 6.06 Google authen key prompting

Post by paulg »

Max wrote:
paulg wrote:I'm also getting the same problem as the OP, I've deleted he Google sync and re-created it but it makes no difference. Every time it tries to sync I get a popup window asking for the code
Please re-download from: http://www.essentialpim.com/get-epim
There was a silent update, which may have addressed the issue for you.
Sorry, that didn't cure the problem, now switched back to V6.05, that was working OK
Paul
--------------------------------
http://www.ipgphotography.com
----------------------------------
EssentialPim-Pro, Windows7 64bit

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

So far we have not heard any massive complaints about 6.06 in regards to Google, so far I tend to think it is some kind of localized problem.
6.05 Google synchronization may stop working at some point due to Google making significant changes to synchronization API. 6.06 addresses that.
Maxim,
EPIM Team

KarstenS
Posts: 3
Joined: Tue May 05, 2015 9:01 am
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by KarstenS »

Have the same Problem.

Re-Installed 6.06 but Snyc-Problem still occurs. Syncwindow asks for getting New Sync-Code from Google. Every try it appears again. Sync doesnt complete and key seems not to get saved.

- Contacts and Calender in Sync
- Win 7 Ultimate 64 bit SP 1

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

KarstenS wrote:Have the same Problem.

Re-Installed 6.06 but Snyc-Problem still occurs. Syncwindow asks for getting New Sync-Code from Google. Every try it appears again. Sync doesnt complete and key seems not to get saved.

- Contacts and Calender in Sync
- Win 7 Ultimate 64 bit SP 1
Are you using Portable version? In this case, I suggest installing Desktop version for a test and see if it works (I suspect some problem for a Portable version to save data)
Maxim,
EPIM Team

KarstenS
Posts: 3
Joined: Tue May 05, 2015 9:01 am
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by KarstenS »

Nope, using DesktopVersion Pro 6.06.

Connected my Smartphone (Sony Xperia Z) with Google also, but dont think thats the problem.

Sync Calender works one way. The Google-Data is now back in my Calender, but when it comes to "saving Calender" the "Request New Key" pops up.

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

Hello guys,
regarding re-requesting the key- we need extended logs for the 2 synchronizations where EPIM asks for the code each time.
In this case we could fix it quite fast.
Please enable the extended logging feature (in Tools->Options->Synchronization), start the Google synchronization- that requests the code. Enter the code, then start again so that it requests the code.
Logs are in C:\Users\ Your_Windows_Username \AppData\Roaming\EssentialPIM Pro\Logs for Desktop version and in "Logs" subfolder in case of Portable version.
Please send it to ma@essentialpim... Please refer to this topic in your email.
Maxim,
EPIM Team

kweiss00
Novice
Posts: 16
Joined: Sun Aug 24, 2014 2:37 pm

Re: EPIM Pro 6.06 Google authen key prompting

Post by kweiss00 »

I never encountered this problem before. It started with the 6.06 release, no doubt about it. Is anybody trying to fix this? The problem now occurs 6-8 times a day and really bad if you have an intermittent network connection. I bought and use this product primarily for the sync function because the Thunderbird version stinks. From reading the posts it does not appear that anyone thinks this is a real problem. If no one is going to fix this, please post that fact so we can find an alternative.

Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 363 times
Contact:

Re: EPIM Pro 6.06 Google authen key prompting

Post by Max »

kweiss00, we are willing to fix it very quickly, but, we need your help. Please read my previous post in this same topic that describes how you can help us. If we get the 2 logs as requested above I can promise a fix within 2 weeks max (or faster).
Maxim,
EPIM Team

Post Reply