EPIM Pro problem after install

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EoinDubh
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EPIM Pro problem after install

Post by EoinDubh »

I just updated my wife's install of EPIM Pro to version 9.0. When I bring up the program it does not know where the database is. I pointed it to the database and all her old messages are there, but new messages are blank. I am attaching the error log to this post. The database size is over 2GB Nd she has mail going back years. Anyone have any ideas?
Attachments
Error_2020_06_03_12_25_02.log
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tonyc01
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Re: EPIM Pro problem after install

Post by tonyc01 »

I am having the same install ver. 9.0 problem with both a Windows 7 and Windows 10 PC. I have had to restore back to version 8.66.1 to operate. I keep getting prompted to upgrade to version 9.0 whenever i open EPIM. I have also sent the problem log onto support. Time for a fix...

admin
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Re: EPIM Pro problem after install

Post by admin »

Please get the latest 9.1 version, it should be able to work normally. Thanks!
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tonyc01
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Re: EPIM Pro problem after install

Post by tonyc01 »

It still does NOT work. I get the same error when I try to copy and paste an item in calendar view. I've had to restore my database file from a backup. Won't try another version 9.x update without taking an immediate database backup beforehand. I depend on this program to manage my business, please fix it.

EoinDubh
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Re: EPIM Pro problem after install

Post by EoinDubh »

Where do I get the upgrade? When I click on Help>Check For Updates I get a message that there are no updates available. I am running 9.0.

admin
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Re: EPIM Pro problem after install

Post by admin »

tonyc01, please mention specifically which error you get.

EoinDubh, you can either wait couple of hours more till the new version reaches you or you can download it from our web site here:
https://www.essentialpim.com/get-epim
Android version of EssentialPIM. Keep all your data in sync!

EoinDubh
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Re: EPIM Pro problem after install

Post by EoinDubh »

Thank you.

tonyc01
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Re: EPIM Pro problem after install

Post by tonyc01 »

admin: I will have to backup my db file and then re-install v9.1 to get the specific error. I wil do that shortly and get back to you.

tonyc01
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Re: EPIM Pro problem after install

Post by tonyc01 »

admin: Trying to copy and paste a calendar item w/v9.1. The following is the whole error message.

There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.

Dynamic SQL Error
SQL error code = -104
Token unknown - line 1, column 51
Size.

Exception log with detailed tech info. Generated on 6/26/2020 11:08 AM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: SevenPC.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM\EssentialPIM.exe
Application: EssentialPIM Pro 9.1 6/22/2020
------------------------------------------------------------------------------
Exception class: EIBInterBaseError
Exception message: Dynamic SQL Error
SQL error code = -104
Token unknown - line 1, column 51
Size.
Exception address: 00777B14
------------------------------------------------------------------------------
Main thread ID = 1704
Exception thread ID = 1704
------------------------------------------------------------------------------
Object Logs:
97607095 AppRestore OK
97607095 AppRestore
97574584 AppMinimize OK
97574584 AppMinimize
97163210 DBOpen OK
97163069 SetViewMode OK
97162789 SetViewMode 1
97162196 DBOpen
------------------------------------------------------------------------------
Active Controls:
97571823 MainForm FormPan FormPan2 TasksForm DayViewDP
97564476 ExceptionDialog SendBtn
97185112 ExceptionDialog TextMemo
97178404 ExceptionDialog DetailsBtn
97172804 ExceptionDialog OkBtn
97170745 MainForm FormPan FormPan2 TasksForm DayViewDP
97162679 MainForm
------------------------------------------------------------------------------
System : Windows 7 Professional, Version: 6.1, Build: 1DB1, "Service Pack 1"
Memory: 7364; free 4514
Display : 1024x768 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
PrevExceptions:
97567096 Dynamic SQL Error
SQL error code = -104
Token unknown - line 1, column 51
Size
------------------------------------------------------------------------------
Updates: 0
Last update: 6/25/2020

dudu
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Re: EPIM Pro problem after install

Post by dudu »

I´m having the same problem

Exception log with detailed tech info. Generated on 26/06/2020 12:45.
You may send it to the application vendor, helping him to understand what had happened.
Application title: DR EDUARDO 2019.EPIM - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 9.1 22/06/2020
------------------------------------------------------------------------------
Exception class: EIBInterBaseError
Exception message: Dynamic SQL Error
SQL error code = -104
Token unknown - line 1, column 51
Size.
Exception address: 00777B14
------------------------------------------------------------------------------
Main thread ID = 6260
Exception thread ID = 6260
------------------------------------------------------------------------------
Object Logs:
2836550 SetViewMode OK
2835255 SetViewMode 4
2833929 DBOpen OK
2833570 SetViewMode OK
2832026 SetViewMode 1
2827767 DBOpen
------------------------------------------------------------------------------
Active Controls:
2831886 MainForm
------------------------------------------------------------------------------
System : Windows 7 Home Edition, Version: 6.1, Build: 1DB1, "Service Pack 1"
Memory: 4043; free 2048
Display : 1366x768 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 26/06/2020

admin
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Re: EPIM Pro problem after install

Post by admin »

tonyc01, dudu please sync your databases into the new one using EPIM Sync (https://www.essentialpim.com/pc-version ... ntary-apps). If the problem persists, please describe in more detailes as to when it appears.

tonyc01, does the error happen only if you're trying to copy-paste an appointment?
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tonyc01
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Re: EPIM Pro problem after install

Post by tonyc01 »

admin, that is all I tested. I use the calendar and contacts mostly. If you want me to test something, let me know. However, to do any tests with v9.1, I will have to back up my db, re-install v9.1, run some tests, and re-install v.8.66.1 so I can continue to use EPIM. Let me know...

dudu
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Re: EPIM Pro problem after install

Post by dudu »

Dear Administrator
I only use calendar and contacts
The problem arises when I migrate from calendar to contacts in the LOCALHOST database on both computers (Windows 8.1 which is the server and on my Windows 7)
Next monday I will run the EPIM Sync tool and post again
Thank you
Dudu

dudu
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Re: EPIM Pro problem after install

Post by dudu »

Dear Adm
When I rum the EPIM Sync result in "unavailable database"
When I create a new database result "unsupported on-disk structure for file found 11.2, support 11.1
Could' not you help me by TeamViewer
Regards
Dudu

dudu
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Re: EPIM Pro problem after install

Post by dudu »

My trouble was solucioneted when I found the citation:
The error tells you that your Firebird version does not understand the on-disk structure (ODS) version of the database file. The database file has ODS 11.2, while your Firebird understands ODS 11.1 (and lower).
ODS 11.2 means it is a Firebird 2.5 database, while support for ODS 11.1 indicates you are currently using a Firebird 2.1 server. To be able to read the database, you will need to install Firebird 2.5.
Now after the upgrade from 2.1 to 2.5 everything is all right and the program is working perfectly
Thanks
Dudu

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