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Contacts not put into groups on new Android Samsung S20

Posted: Wed Jun 17, 2020 3:22 am
by ronkral
Hi -

I just got a new Samsung S20+G5 to replace my Samsung Note5
I ran the Samsung switch utility and everything was copied pretty perfectly.
I set up to sync with the latest version of ePim on my up-to-date Windows 10 PC
The sync apparently went perfectly (the old data from the Note5 was copied and purportedly updated)

The problem is, the group memberships I have set up on my PC ARE setup on the new phone, BUT
many of the groups on the phone are empty even though they have people in them on the PC.

SOME of the groups are correct on the phone, but many are empty.
I've deleted the SYNC data on the PC and re-ran the SYNC with no difference.

Now what?

Re: Contacts not put into groups on new Android Samsung S20

Posted: Wed Jun 17, 2020 11:32 am
by admin
Did you create a new sync for the new device? If yes, please forward me the latest log file (Tools->Options->Synchronization, Browse...) via private message.

Re: Contacts not put into groups on new Android Samsung S20

Posted: Wed Jun 17, 2020 9:19 pm
by ronkral
Yes, I created a new SYNC for the new phone.
The log file is HUGE. I tried zipping it, but it's still to big to attach.
How should I get it to you?

Re: Contacts not put into groups on new Android Samsung S20

Posted: Thu Jun 18, 2020 6:56 am
by admin
Have replied to you via email, please check.