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Contact categories

Posted: Fri Jun 19, 2020 8:07 pm
by henacynflin
Hi,

Every so often I lose the assigned categories for my contacts. Not all of them just a few. So I may make 83 members of a group then later I will discover that group has only two members. I never lose the categories only who is assigned to them. Often a category will suddenly have no members. I think it happens after a sync with office365 but I am not sure. I have mad the sync one way (epim->office) meantime to see if it still happens.

Re: Contact categories

Posted: Thu Jun 25, 2020 9:41 am
by admin
I think synchronization might be the cause here. Please let us know if setting synchronization up for 1-way direction helped to solve the issue. Will investigate further then. Thanks!

Re: Contact categories

Posted: Fri Jun 26, 2020 10:44 pm
by henacynflin
So far, after about 20 syncs or so, there has been no loss of category associations since I shifted to a one-way sync (epim->outlook).

Cheers

Alan

Re: Contact categories

Posted: Sat Jun 27, 2020 11:15 am
by admin
Thanks for the update, will check the issue with 2-way Office365 sync.