Connection Failed - Sync with Ipad

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ALM
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Connection Failed - Sync with Ipad

Post by ALM »

I have a new computer & I'm having problems syncing my calendar & contacts with my ipad.
I am synchronizing with online service Google. Both my PC and Ipad are on the same wifi network, I get the START button, but it says connecting....and then I get the message "connection failed".
There doesn't seem to be any kind of troubleshooting for this scenario

I'm using: EPIM for iOS v 3.0.1 and EPIM Pro 9.0

Any help would be appreciated.

Max
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Re: Connection Failed - Sync with Ipad

Post by Max »

Hello,

please see troubleshooting guide here: https://www.essentialpim.com/help/troub ... hroniz.htm
Maxim,
EPIM Team

ALM
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Re: Connection Failed - Sync with Ipad

Post by ALM »

YES ou have read "Setting up iOS EPIM synchronization"
YES •iTunes is installed on the PC
YES EPIM Pro 9.0 •You use the latest Windows EPIM version (check Help-> Check For New version)
YES •Windows EssentialPIM is on "Pairing Device" step
YES (I only have one network) •You use Common Network between iOS device and PC (same network)
I DON'T KNOW HOW TO DO THIS •Firewall allows connections over port 21108 (default), or change it in PC EPIM Wizard
I See this option, but I don't know how to use it or what to change it to?

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Re: Connection Failed - Sync with Ipad

Post by Max »

If you have firewall installed (or using Windows one or have it turned on in WiFi router), try disabling it for a test and running the sync.
Maxim,
EPIM Team

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