Regularly crashing because of memory issues..

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XineBBSA
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Regularly crashing because of memory issues..

Post by XineBBSA »

.. Hi, of late, EPIM has been routinely crashing - I've sent you a few of the automated emails..

It'w when I go into Notes, details are;

Notes; 1499 items 53.3MB

-------------------------------------

Not enough memory resources are available to process thiscommand.
.

------------------------------------------------------------------------------
Exceptionlog with detailed tech info. Generated on 03/04/2021 11:11.
You may sendit to the application vendor, helping him to understand what hadhappened.
Application title: ANDY.epim - EssentialPIMPro
Application file: C:\Program Files (x86)\EssentialPIMPro\EssentialPIM.exe
Application: EssentialPIM Pro 9.7.5 09/03/2021
------------------------------------------------------------------------------
Exceptionclass: EOutOfResources
Exception message: Not enough memory resources areavailable to process this command.
.
Exception address:00525F34

--------------------------------------------


Is it possible to give the Application more memory on startup?

Cheers


Andy
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Re: Regularly crashing because of memory issues..

Post by admin »

Let us investigate the issue and get back to you if more info is needed.
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Re: Regularly crashing because of memory issues..

Post by admin »

Does the error happen when only when you click on a specific note? If so, you could either delete it or better send to us for analysis. Thanks!
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XineBBSA
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Re: Regularly crashing because of memory issues..

Post by XineBBSA »

Hi,

No, it happens every time when I open Notes.

Saying that, it seems to have stopped for the moment.

As you can see, my system has plenty of memory available..


Cheers

Andy
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Re: Regularly crashing because of memory issues..

Post by poet-man »

Sometimes physical memory makes trouble in desktops. Some bits of memory are not ok anymore, in these cases.
It's a possibility only.
Other programs may not use those bits. So only some software produces it.
If nothing else helps, it might be an idea, to replace memory physically.
It's only ONE possibility, however.
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
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Re: Regularly crashing because of memory issues..

Post by admin »

XineBBSA, there's always last used note loaded when you switch to the Notes module. If there's no error anymore, it means another note is opened. You can try browsing through your notes by clicking on them to find the problematic one.
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XineBBSA
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Re: Regularly crashing because of memory issues..

Post by XineBBSA »

Hi,

Nice one thanks very much - I'll keep an eye out :)


Cheers

Andy
XineBBSA
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Re: Regularly crashing because of memory issues..

Post by XineBBSA »

I've been getting this again and moved to about 20 notes and it happened on each one

Some of the notes are empty, so it doesn't seem to be tied to a particular note that I'm displaying..


Regards

Andy
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Re: Regularly crashing because of memory issues..

Post by admin »

If you copy-paste some of these notes into the new database, will there be the same error? If not, please sync your existing database into the new one using EPIM Synchronizer (https://www.essentialpim.com/pc-version ... ntary-apps) and check if it starts working on a new database then.
Android version of EssentialPIM. Keep all your data in sync!
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