öäü

Support related problems and questions

Moderators: TerryRogers, Max

Post Reply
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

öäü

Post by Haldex »

Since the update to 9.9, ö,ä and ü are displayed as � in the email. Where can these be set correctly again?
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
a8907433
Guru
Posts: 1047
Joined: Fri Mar 12, 2010 11:57 pm
Been thanked: 170 times

Re: öäü

Post by a8907433 »

For me, nothing changed with German Umlautes. It works in sent and received mails. Did you change the font? (EPIM V9.9)
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

I did just update and then the incoming E-Mails show this behaviour.
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
a8907433
Guru
Posts: 1047
Joined: Fri Mar 12, 2010 11:57 pm
Been thanked: 170 times

Re: öäü

Post by a8907433 »

What about old emails? Perhaps the problem originates at the sender? So, it is not a problem in EPIM, but the new mails were sent in the wrong encoding?
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

It is the same with some old emails. But not with every email and not from every sender. By changing the encoding, it is possible to eliminate the wrong letters. By the way, everything is fine in Outlookor in Postbox.
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: öäü

Post by admin »

Please export couple of problematic emails into EML files and forward to us. Will check what's mentioned as encoding in their headers.
Android version of EssentialPIM. Keep all your data in sync!
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

I must say now, that in general the emails are coming in in a god way. I see now, that there ist one ore two senders. So no big problem.
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: öäü

Post by admin »

Thanks for the sample emails. I think this has already been fixed in the internal builds. Would you like to give it a try? If so, will forward you a download link.
Android version of EssentialPIM. Keep all your data in sync!
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

Yes please send it to me!
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: öäü

Post by admin »

All right, please check your PM.
Android version of EssentialPIM. Keep all your data in sync!
eggie
Posts: 1
Joined: Tue Jun 22, 2021 10:50 am

Re: öäü

Post by eggie »

Hello,

I have the same issue since upgrading to 9.9.
2 senders so far affected. Can you send me the fix, please?

Thank you

eggie
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: öäü

Post by admin »

Sure thing! Instructions sent via PM. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

OK, there is not yet the end. Again a email from a sender, which stay on Unicode 8 and therefor wrong öäü! But with western it is ok!
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
Haldex
Guru
Posts: 148
Joined: Mon May 24, 2021 3:53 pm
Has thanked: 25 times
Been thanked: 5 times

Re: öäü

Post by Haldex »

This problem annoys me again and again. I cannot tell my email senders how to write an email. So it would be good if I could set the default encoding.
At the moment, Unicode UTF8 is displayed. But in these emails where öäü are not displayed correctly, I always have to switch to an encoding with WESTERN.

Is it not possible to change this permanently?
Last edited by Haldex on Wed Aug 25, 2021 3:14 pm, edited 1 time in total.
Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: öäü

Post by admin »

We'd need to get couple of sample emails in order to check this again. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
Post Reply