EPIM loses the tree structure of my notes ...

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Jérôme
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EPIM loses the tree structure of my notes ...

Post by Jérôme »

Hi everybody,

When I synchronize between 2 PCs by EPIM Cloud, so when I load the sync on my laptop PC, EPIM loses the tree structure of my notes ... He mixes everything up ...

(EssentialPIM v. 9.9)

Someone knows what to do please?

Thank you!

Have a good day.

Best,

Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

What's the notes sorting order on both of your PCs?
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Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

"Modified"

Thanks.
Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

Strangely I have not "Custom order" ...

Someone can help me please?

Thanks a lot.
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

Modified isn't the best choice in your case as it gets changed after the sync on the second PC. Best way would be to switch to the Custom sorting order and arrange all notes the way you wish.

Please try switching EPIM's language to English, will the custom sorting option appear then?
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Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

Hi,

Thanks for your answer.

" Please try switching EPIM's language to English, will the custom sorting option appear then?"
> No, as you can see on the screenshot.

Thanks, best.
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

Is that a portable version? If so, redownload and reinstall into another folder.

And most likely that's not EPIM 9.9, as couple of other recently introduced features are missing from the menu.
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Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

No, it's fix PC versions ...

And both have last 9.9.6 version ...

My idea is to desinstall EPIM on the laptop (as this is here the problem exists, on my fix PC all is perfect), reinstall it and let come the file from the EPIM Cloud sync ... maybe notes will be well sorted?

Or second idea is to take the base file from the fix PC, and to load it on the laptop ... but I am afraid of what will happened with EPIM Cloud, because he will sycn between file I just loaded and what is in the cloud ... (?)

What do you think?

Thanks!
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

Reinstall EPIM and sync it with EPIM Cloud, that would be the best option. Thanks!
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Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

Done, I desinstalled EPIM on my laptop, reinstalled it (last 9.9.6 version), sync with EPIM cloud to get the base, same thing ... the tree structure of my notes is completely mixed ...

And I have not "custom sorting option", and this is well the 9.9.6 version, Windows 7 for the desktop, Windows 10 for the laptop ...

Someone had the same problem maybe?

Thanks.
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

Please switch interface language to English and record a small video in which first click on Help->About, then right click on any of the notes and choose Arrange by. Thanks!
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Jérôme
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

Sir, if I say you that there is not "custom sorting option", so there is not "custom sorting option" :)

And that on the desktop version as for the laptop version.

I showed you a screenshot.

So, no solution, I am searching the solution ... or will change of tool, I need to install all my organisation on my laptop to work outside of my office ...

Thanks anyway.
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Re: EPIM loses the tree structure of my notes ...

Post by Jérôme »

So, it seems I found the solution, was my second option.

I saved the .epim file of my desktop, and loaded it in my laptop ... the tree structure of my notes is OK.

And after sync, everything seems OK.

If it can help.

Best.
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Re: EPIM loses the tree structure of my notes ...

Post by admin »

Good to know it's working as expected for you now.
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