Error at Start up - 9.9.6

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DavidN
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Error at Start up - 9.9.6

Post by DavidN »

Hello

Thank you again for all the updates. I am still getting this error on startup.
2021-06-30_05-09-55.png
Thanks for the great support.
Last edited by DavidN on Wed Jun 30, 2021 12:13 pm, edited 2 times in total.
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Re: Error at Start up - 9.6

Post by admin »

You mean the 9.9.6 version? When did you start getting it? Will starting EPIM without a database eliminate the error?
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Re: Error at Start up - 9.6.6

Post by DavidN »

Sorry. Yes it is 9.6.6. I have had this issue since 9.5 and have been sending to support all along. No I do not get the issue with no database. Please know that I am working in a database that I just created.

Thanks
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Re: Error at Start up - 9.6.6

Post by admin »

Let me clarify once more - that's 9.9.6, not the other way around with numbers - 9.6.6?
You mean if you start EPIM, click on File->New, there's not going to be the error? We first need to find out whether the error is database dependent or not.
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Re: Error at Start up - 9.9.6

Post by DavidN »

I am terribly sorry. Yes, it is 9.9.6, I just updated my subject line of the post. My apologies.

When I create a new database I no longer receive the error.
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Re: Error at Start up - 9.9.6

Post by admin »

Ok, thanks. so the error seems to be database dependent. There are 2 options then:
1. You create a copy of your database file, delete all the sensitive info from the copy, make sure the error is still there upon opening the database file in EPIM and then forward it to us. Will check what's causing the error and fix that.
2. Synchronize your current database into the new one using EPIM Sync.
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