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Support related problems and questions

Moderators: Max, TerryRogers

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Max
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Read before posting or your post may be ignored.

Post by Max »

Hi everyone,

we are grateful for any technical questions or bug reports our users post. It lets us know that something went wrong and gives us a chance to help you.
However, most of the time we spend not on fixing the issue, but rather on finding out basic details of what's happening.

To help us and you, please make sure that your post contains following information:

- EssentialPIM full version and edition number. Example: "EPIM Pro 5.03"
- Other software (if involved) full version and bit number. Example: "Outlook 2012 64 bit"
- Windows version and edition and bit number. Example: "Windows 7 64 bit Ultimate"
- a screenshot of a particular problem. Screenshots give us a lot of information. Making screenshots: http://www.take-a-screenshot.org/
Maxim,
EPIM Team

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PeCe
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Re: Read before posting or your post may be ignored.

Post by PeCe »

Since synchronizing with other systems is becoming more important with the day, please also inform us about the
- system where you are synchronizing with
- modules you are synchronizing
- type of synchronisation (1 way to ..., 1 way from ..., 2 way with ...)

When you post messages concerning the Mobile version of EPIM (often Android), please give following information;
- EPIM mobile version number
- System and version of your tablet or smartphone (Android, IOS etc. and version nr.)
- When problem concerns synchronisation, then post info
- - - about the system where you are syncing with.
- - - on the modules you are synchronising
- - - of the type of synchronisation (1 way to Mobile, 1 way to PC, 2 way)
- If possible post a screenshot of the problem
Peter Tak
The Netherlands
Moderator and Dutch translator for EPIM
EPIM Pro portable 9.00 // Android EPIM 5.7.3

Thorrun
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Joined: Sat Apr 18, 2015 10:34 am

CONTACTS

Post by Thorrun »

EPIM Pro 5.82 Win7 Ult 3
How do I stop contacts automatically picking up every email address in my mail box? I discarded all junk ones and after reopening EPIM later find they are all back. I want only the contacts that I add.

Max
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Re: CONTACTS

Post by Max »

Thorrun wrote:EPIM Pro 5.82 Win7 Ult 3
How do I stop contacts automatically picking up every email address in my mail box? I discarded all junk ones and after reopening EPIM later find they are all back. I want only the contacts that I add.
Hello,

this feature will be included in the forthcoming 6.5 version.
Maxim,
EPIM Team

Melle
Posts: 3
Joined: Sun Oct 07, 2012 12:43 pm

Google sync

Post by Melle »

Essentialpim 6.5
Windows 7 64 bit
I am continually asked to get a new google code and it is driving me mad.

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Re: Read before posting or your post may be ignored.

Post by Max »

Hello,

please get 6.51 from here: http://essentialpim.com/get-epim (even if you already have 6.51- there was a silent update meanwhile)
Maxim,
EPIM Team

kcloney
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Re: Read before posting or your post may be ignored.

Post by kcloney »

New to EPIM using version 5.62 on win 7 pro 64 bit. during synchronization with Google I get "Access violation at address 00409824 in module 'EssentialPIM.exe'. Read of address 7505FB9D

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Re: Read before posting or your post may be ignored.

Post by Max »

kcloney wrote:New to EPIM using version 5.62 on win 7 pro 64 bit. during synchronization with Google I get "Access violation at address 00409824 in module 'EssentialPIM.exe'. Read of address 7505FB9D
Hello,
the latest version is 6.51, please use it. We are also working on 6.52, which will have improvements in regards to this.
Maxim,
EPIM Team

leclairs
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Re: Read before posting or your post may be ignored.

Post by leclairs »

I am new to program and I know I can set a reminder for me but can I send a text reminder to client for an upcoming appointment? If it can will you explain how.

hla57
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Re: Read before posting or your post may be ignored.

Post by hla57 »

I have Windows 7 Home Premium, 64 bit, EPIM Pro 7.5 (just recently installed). I am receiving email but when I try to send I get the error message on the attached. Please advise. Thank you.
Attachments
Copy of error message
Copy of error message

Max
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Re: Read before posting or your post may be ignored.

Post by Max »

hla57 wrote:
Mon Jun 05, 2017 12:19 am
I have Windows 7 Home Premium, 64 bit, EPIM Pro 7.5 (just recently installed). I am receiving email but when I try to send I get the error message on the attached. Please advise. Thank you.
Hello,

we have just released 7.51 to resolve the issues with mail. Can you update and confirm the problem is fixed for you?
Maxim,
EPIM Team

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