iCloud sync issue when contact has photo

Please post your suggestions, bug reports, ideas regarding synchronization here
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iLili
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iCloud sync issue when contact has photo

Post by iLili »

If any contact has a photo added, iCloud synchronization hangs. If there is no photo on any contact everything works fine. A have already configure 2-factor authentications. Any suggest? Thanks for your help. Regards
Max
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Re: iCloud sync issue when contact has photo

Post by Max »

please send us a log:
please enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic.
Maxim,
EPIM Team
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iLili
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Re: iCloud sync issue when contact has photo

Post by iLili »

I just sent the required email.
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Re: iCloud sync issue when contact has photo

Post by Max »

Thank you. Looks like a contact with a name "Lili" has a damaged photo. Please try to add photo once more. If that does not help, can you please send us the photo (to ma@essentialpim... with a link to this topic)
Maxim,
EPIM Team
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