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issue to sync outlook help please

Posted: Sat Oct 21, 2017 10:58 am
by Giulia
Hi
i use the last version of essentialpim pro & pro portable

well i create an new sync with outlook.com , web email
if i enable sync task
i get this error
Image


can i fix it? how can i fix it?
it works perfectly with google account but with oulook.com i have this error when i want to sync Task , calendar works
thanks

Re: issue to sync outlook help please

Posted: Sun Oct 22, 2017 9:57 pm
by Max
Hello,

please:
1. install latest actual verison- 7.6 RC1: viewtopic.php?f=1&t=19641
2. go to File-> Database management and clear cache for the Outlook synchronization and try to synchronize again.
If that does not help, please send logs:
enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic

Re: issue to sync outlook help please

Posted: Thu Nov 09, 2017 8:50 pm
by Giulia
Max wrote:
Sun Oct 22, 2017 9:57 pm
Hello,

please:
1. install latest actual verison- 7.6 RC1: viewtopic.php?f=1&t=19641
2. go to File-> Database management and clear cache for the Outlook synchronization and try to synchronize again.
If that does not help, please send logs:
enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic
hi
thank you so much it works!!!!
i have installed the last version
but sometime when i close essentialpim ,they sync don't start even i setup to sync when i close the program
thanks

Re: issue to sync outlook help please

Posted: Sat Mar 03, 2018 10:35 pm
by Max
Please describe what synchronizations you expect to start (and they do not). Please also tell exactly which setting you have set up (that syncs when you close program)