Page 1 of 1

EPIM-Cloud Sync Issue

Posted: Tue Jul 17, 2018 8:14 am
by Mischa
Hi,
I've the latest EPIM PortablePro 8.01 installted (Win10) and created a cloud account yesterday. When I start the Synchronisation after a while I get the message: "HTTP/1.1 415 Unsupported Media Type". (see Attachment)
When I start the synchronisation again, additional items are syncronised and then it stops again with the error message.
What can I do?
Thanks for your support and best regards
Michael

Re: EPIM-Cloud Sync Issue

Posted: Tue Jul 17, 2018 12:34 pm
by Mischa
from time to time I get this message: "Access Violation at address 004D0453 in module 'EssentialPIM.exe'. Read of address 00000000". (see attachment).
Thanks for your Support!
Regards,
Michael

Re: EPIM-Cloud Sync Issue

Posted: Tue Jul 17, 2018 9:01 pm
by Max
Hello,

we will need an extended mail log- here is how to get it:
enable extended logging in Tools-> Options-> Synchronization, perform the mail synchronization (make sure error re-appears) and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic. That will help us fix it.