Office 365 Exchange tasks not Syncing with epim

Please post your suggestions, bug reports, ideas regarding synchronization here
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Jay.Wilson
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Office 365 Exchange tasks not Syncing with epim

Post by Jay.Wilson »

I have added new tasks in Office 365 which is an exchange account and epim although it is set up is not syncing the new tasks. They are not displaying

Jay.Wilson
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Posts: 7
Joined: Sun Nov 03, 2019 12:26 am

Re: Office 365 Exchange tasks not Syncing with epim

Post by Jay.Wilson »

I have manually entered information into tasks in office 365. I have 2 way sync set up for office 365 which epim says it syncs calander contacts and tasks. I am not able to see these tasks in epim

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Re: Office 365 Exchange tasks not Syncing with epim

Post by Max »

Please add screenshots from your sync set up in EPIM, from Office and from EPIM.
Do Contacts sync?
Maxim,
EPIM Team

Jay.Wilson
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Joined: Sun Nov 03, 2019 12:26 am

Re: Office 365 Exchange tasks not Syncing with epim

Post by Jay.Wilson »

I have added two attachments. I believe the contacts are syncing but not sure. I may need to completely remove and install. The database may be corrupted. Desktop version keeps freezing when syncing. You ask me about my sync set up for office 365. Do I need to do something there to set up sync with EPIM
Attachments
sync.PNG
sync.PNG (11.1 KiB) Viewed 97 times
sync setup.PNG

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Re: Office 365 Exchange tasks not Syncing with epim

Post by Max »

As it looks on the screenshots, Calendar Appointments should be synchronized. First synchronization may take quite some time, in which case it may look as if nothing is going on and EPIM is freezing. In this case just let EPIM synchronize for a longer period of time.
Maxim,
EPIM Team

Jay.Wilson
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Re: Office 365 Exchange tasks not Syncing with epim

Post by Jay.Wilson »

I have left it on for days and I still get the freezing and I received this error message now
Attachments
EPIM error.PNG

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Re: Office 365 Exchange tasks not Syncing with epim

Post by Max »

Hello,

thank you. To troubleshoot, enable extended logging in Tools-> Options-> Synchronization, start the synchronization for at least 1 hour and then get log for the synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... with a link to this forum topic.
Maxim,
EPIM Team

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