Disconnection Epim system account at reboot

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francesco.73
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Joined: Fri Nov 10, 2017 11:24 am

Disconnection Epim system account at reboot

Post by francesco.73 » Fri Nov 10, 2017 12:03 pm

Buongiorno, uso da tempo Epim free versione con soddisfazione su Pc ed Android, prima di passare alla versione Pro vorrei risolvere un errore che si e' verificato sia sullo smartphone attuale (Android 6.0) che su quello che avevo prima (Android, non ricordo la versione). Questa: impostando l'account di sistema Epim per gestire i contatti del dialer del telefono tramite i contatti Epim, immediatamente funziona, ma ad ogni riavvio del telefono si disconnette anche se la voce [EPIM/MENU/IMPOSTAZIONI/CONTATTI/USA L'ACCOUNT DI SISTEMA EPIM] e' impostata su SI. Devo allora togliere e rimettere il flag per avere nuovamente la funzione disponibile. Potete aiutarmi?

I use Epim free version with satisfaction on Pc and Android syncronized. Before switching to the Pro version I would like to fix an error that has occurred both on the current smartphone (Android 6.0) and on what I had before (Android, I do not remember the version). This: by setting the Epim system account to manage the contacts of phone dialer via Epim contacts, it immediately works, but at each reboot of the phone it disconnects, even if the item [EPIM/MENU/SETTING/CONTACT/USE THE EPIM SYSTEM ACCOUNT] is setting on [YES]. Then, I always have to remove and reset the flag, re-create the account for retrieve the available feature. Can you help me?

(I say, Woody Allen would reply: "simple, do not restart the phone!") :-)

Thank you,
Francesco
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Screenshot_20171110-115647.png

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Re: Disconnection Epim system account at reboot

Post by admin » Mon Nov 13, 2017 7:58 am

Could you please mention your Android EPIM version number? Is it the latest one 5.3?
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francesco.73
Posts: 4
Joined: Fri Nov 10, 2017 11:24 am

Re: Disconnection Epim system account at reboot

Post by francesco.73 » Mon Nov 13, 2017 10:08 am

It's EssentialPIM 5.3
Hardware is Acer Iconia Talk S A1-734, just bought, but, as I said, the problem also occurred with previous cell phones.
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Screenshot_20171113-100648[1].png

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Re: Disconnection Epim system account at reboot

Post by admin » Mon Nov 13, 2017 12:58 pm

How do you know the feature gets deactivated after restart? Are you still able to see EPIM contacts in the Android native contacts app?
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francesco.73
Posts: 4
Joined: Fri Nov 10, 2017 11:24 am

Re: Disconnection Epim system account at reboot

Post by francesco.73 » Mon Nov 13, 2017 4:54 pm

Because when I reboot the phone, Epim contacts are no longer visible in Android native contacts and whatsapp messenger no ​​longer display contacts name but only their numbers
Attachments
1.png
EPIM CONTACTS, FLAG YES, BEFORE REBOOT = OK
2.png
WHATSAPP CONTACTS, FLAG YES, BEFORE REBOOT = OK
3.png
ANDROID CONTACTS, FLAG YES, AFTER REBOOT = NOT OK
4.png
WHATSAPP CONTACTS, FLAG YES, AFTER REBOOT = NOT OK

francesco.73
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Re: Disconnection Epim system account at reboot

Post by francesco.73 » Mon Nov 13, 2017 5:08 pm

Naturally there are Android contacts before reboot, are the same of EPIM contacts in screenshot [1]
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5.png

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Re: Disconnection Epim system account at reboot

Post by admin » Wed Nov 15, 2017 11:58 am

Thanks, will check it out and try to fix in the next update.
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Re: Disconnection Epim system account at reboot

Post by admin » Thu Nov 16, 2017 1:12 pm

francesco.73, one more thing, please check if EssentialPIM account is present in the list of system accounts on your device after reboot. Thanks!
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