problème d'ouverture

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diato
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problème d'ouverture

Post by diato »

Bonjour,

J'ai supprimé essential sur le pc et mis la dernière version, seulement voilà, mes fichiers ne s'ouvrent plus. Je ne connais pas la version que j'avais installé. Comment faire ?

Vous remerciant.
Max
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Re: problème d'ouverture

Post by Max »

Hello,

it is difficult to understand the problem, could you please post screenshot of the problem and also of Help-> About window?

Thank you.
Maxim,
EPIM Team
diato
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Re: problème d'ouverture

Post by diato »

Good evening,

Thank for your answer. Excuse my english...

I delete essentialpim to install the last version but now my file doesn't want open. I don't know which version i was besore install the last. How i know the version of my files to find the good version of the software.

i posted a screenshot. Could you help me ?

Thank you.
Attachments
not valide data base.JPG
Max
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Re: problème d'ouverture

Post by Max »

The only solution is for you to send us the database to ma@essentialpim... with a link to this topic- we will try to fix it.
Maxim,
EPIM Team
diato
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Re: problème d'ouverture

Post by diato »

Good morning,

I can't send you the database because there is too more confidential informations. Could you explain me how i can fix it my sefl ?

Excuse my English.

Thank a lot for you help.
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Re: problème d'ouverture

Post by Max »

If you have made backups (EPIM is set to make backups by default), you might find a working backup. Search your computer for *.epim or *.epim.bak files
It is impossible for you to fix the database, unless you have experience with relational databases.
Maxim,
EPIM Team
diato
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Re: problème d'ouverture

Post by diato »

There is no backup files in the computer. If I find a way to resolve " the problem" i tell you.

Thank a lot your help.
diato
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Re: problème d'ouverture

Post by diato »

Could you give me every links before the last version (6.02) ? I'll download each one after one to find the good version.
diato
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Re: problème d'ouverture

Post by diato »

It seems it was 1.7 version so if someone has this version, post the link here or contact me by mp.

Thank you.
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Re: problème d'ouverture

Post by Max »

Hello,

this is a very old version. Please download and install 2.52 version from here:
https://essentialpim.zendesk.com/hc/en- ... r-versions
Open your database in this version.
After this, open your database in 4.54. After this you can do it in 6.x versions.
Maxim,
EPIM Team
diato
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Re: problème d'ouverture

Post by diato »

Hello Maxim,

I downloaded the V2.52. i could open my files but the link to the v 4.54 does't works.I thank you very much for your help. You saved 9 years of my work. Very good job :D

:D :D :D
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