Essential Pim Pro Application Error

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greekliberals
Posts: 1
Joined: Fri Sep 09, 2016 1:05 pm

Essential Pim Pro Application Error

Post by greekliberals »

Hello there. Two days ago I tried to put EPIM Pro on the Windows Start list in order to have epim start automatically for every user every time I switch on my pc. I did a restart and unfortunately not only did it not begin, but when I tried to open my epim files there was an obvious misbehaviour of the program (all the panels except from "Contacts" were closed and the fonts were bigger). Then I tried to open the calendar and there was nothing except from an error like the one below. The problem is on the "Month" view of the calendar ( I can see the day, week, or year views) where I see a black screen where it should show the monts and the things I'd filled in.

I uninstalled the program and re-installed it and didn't see any change.

Bellow is a copy of the error message:


There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.

Access violation at address 00D39D45 in module 'EssentialPIM.exe'. Read of address 00000000.


------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 9/9/2016 2:33 μμ.
You may send it to the application vendor, helping him to understand what had happened.
Application title: Αρχείο Μελών.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 6.58 18/4/2016
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 00D39D45 in module 'EssentialPIM.exe'. Read of address 00000000.
Exception address: 00D39D45
------------------------------------------------------------------------------
Main thread ID = 11508
Exception thread ID = 11508
------------------------------------------------------------------------------
Object Logs:
281358000 SetViewMode 1
281355968 SetViewMode OK
281355718 SetViewMode 4
281349953 DBOpen
281338125 DBOpen OK
281337843 DBOpen
------------------------------------------------------------------------------
Active Controls:
281358156 ExceptionDialog TextMemo
281337843 MainForm
------------------------------------------------------------------------------
Last Clicks:
281358000 MouseClick: MainForm LeftPan NavPanel NavGroup1
281355718 MouseClick: MainForm LeftPan NavPanel NavGroup4
281342296 TBXItemClick: MainForm TopPan TBXToolbar1 FileMI FileOpenMI
------------------------------------------------------------------------------
Exception stack
Stack list, generated 9/9/2016 2:33 μμ
(00938D45) [00D39D45]
(0094C2F3) [00D4D2F3]
(00BA0E41) [00FA1E41]
(00BA8992) [00FA9992]
(0014C991) [0054D991]
(00150A25) [00551A25]
(00150068) [00551068]
(000D0D9C) [004D1D9C]
------------------------------------------------------------------------------
System : Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 8131; free 4386
Display : 1920x1080 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Stats:
MouseClick: MainForm LeftPan NavPanel NavGroup1 1
MouseClick: MainForm LeftPan NavPanel NavGroup4 1
TBXItemClick: MainForm TopPan TBXToolbar1 FileMI FileOpenMI 1
------------------------------------------------------------------------------
Updates: 0
Last update: 5/9/2016
Max
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Re: Essential Pim Pro Application Error

Post by Max »

Hello,

6.58 is a very old version, which we can't support. Please download the latest 7.12
Maxim,
EPIM Team
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