Setting up Global Folders for Email (pop3), crash, bug?

Business edition tips, tricks, problems and discussions

Moderators: TerryRogers, Max

Post Reply
logies
Guru
Posts: 107
Joined: Sun Apr 14, 2013 10:22 am
Has thanked: 15 times
Been thanked: 3 times

Setting up Global Folders for Email (pop3), crash, bug?

Post by logies »

Hello, I have set up some users with individual email accounts and have imported some emails to their individual folders. I wanted to test "Global Folders" now, though. When setting up a 2nd email account EPIM 7.21 Business crashes, see attachment. The new account is shown in the list of email accounts, but no Global Folders can be seen. Is this a bug? Or a hint that all individual email accounts have to be removed before setting up accounts for global folders? If so, where to store the emails of the accounts to be removed temporarily? Any hints welcome! Michael
Attachments
crash on setting up global folders as a 2nd email account even with all rights.gif
logies
Guru
Posts: 107
Joined: Sun Apr 14, 2013 10:22 am
Has thanked: 15 times
Been thanked: 3 times

Re: Setting up Global Folders for Email (pop3), crash, bug?

Post by logies »

The 2nd account connected with Global Folders may be shown, but is not functional (same behavior with EPIM Pro 7.22). Removal of all email accounts of all users and starting fresh with Global Folders did not work, same error (went back to my backup).
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 819 times
Been thanked: 364 times
Contact:

Re: Setting up Global Folders for Email (pop3), crash, bug?

Post by Max »

Hello,

so far it looks like it is related to the Access Violation you are getting when trying to setup a second account.
We would need to reproduce the errors- can you tell how you setup the first and second accounts- are they POP3/IMAP, for which account you are turning the "Global Folders" option- first or second?
Maxim,
EPIM Team
logies
Guru
Posts: 107
Joined: Sun Apr 14, 2013 10:22 am
Has thanked: 15 times
Been thanked: 3 times

Re: Setting up Global Folders for Email (pop3), crash, bug?

Post by logies »

Maxim, only POP3. First Global Folders-account by SYSDBA, then by another user. Crash on the 2nd creation of the "Global Folder"-Account. I tried also the other way round and with all email accounts cleaned and database optimized, no difference. Thanks for working on Sunday! Michael
MetalDrop
Guru
Posts: 866
Joined: Sat Apr 09, 2016 10:19 pm
Been thanked: 189 times

Re: Setting up Global Folders for Email (pop3), crash, bug?

Post by MetalDrop »

The issue seems to be that when a new POP address is made on a user account using global folders EPIM is trying to make this dummy entry in the database:
2017-01-22_113301.png
2017-01-22_113301.png (3.03 KiB) Viewed 2403 times
So if you add a pop account to an account, than log out of that account and into another one and add another pop account the system tries to make that same dummy entry and can not.

So to reproduce:
Have a user besides SYSDBA
Add a pop account to SYSDBA account (using global folders )
Log out and into user1
Try adding a pop account to user2 (using global folders)
you will get this error:
2017-01-22_113824.png
2017-01-22_113824.png (1.85 KiB) Viewed 2403 times
EPIM Portable Pro Running/Tested On: Windows 11 Pro 64-bit US-ENG|i5-6400+Quadro P620|i7-7700K+1050ti|i7-8700K+970GTX|AMD 5600x+1080ti|16GB+RAM&NVMe SSDs
[I'm helpful and often reply to questions, however I am just a fellow user and not staff.]
Post Reply