Sync Error -> Access violation at address 00E12046

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Lizzie
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Sync Error -> Access violation at address 00E12046

Post by Lizzie »

Hi,

I'm running Android 6.0 (Marshmallow) in french and Essential PIM 4.2.3 Français on my phone and Windows 10 Famille 64 bits (French), EPIM 7.11 (free) in french on my PC.

When I try to sync my calendar between my pc and my android phone over my local wifi network, I get an error message on the PC :
Access violation at address 00E12046 in module 'EssentialPIM.exe'. Read of address 00000008
Image

The error message on my phone reads:
Synchronization failed
Error info saved in file
I tried with an older epim backup data file on my PC ( I didn't have sync problems at the time of the backup creation). Still got the same error.

Then I went overboard trying to fix the problem :oops:
I've first deleted all data from EPIM on my phone (bad idea, didn't realize I'd loose my contact groups)-> didn't help
then completely uninstalled EPIM. I reinstalled from the Play Store. ->didn't help
AND
I've uninstalled EPIM from my PC, then installed the latest version from the website (I believe it's the same I was running, 7.11).

It did NOT fix the problem!

Note that I can sync my contacts (but lost my groups, or rather I lost the link between contacts and their groups, the groups names themselves are still there... at least I think they all are.) if I sync them alone.
I can also sync my notes by themselves. I can also sync Notes and Contacts together.
But not the calendar!
Both my contacts (60) and notes (40) are very small, but my calendar is just under 2000 events in 20 categories.

I created a new data file on my PC with only 1 event in the calendar and tried to sync the calendar -> It worked :!:

Tried once again to sync my real calendar -> same error.

I can't find any log on my phone, but here is the beginning of the log from EPIM on my PC:
2016.09.06 17:55:16.040 EssentialPIM 7.11 2016-08-25 06:41
2016.09.06 17:55:16.055 Server started at port 21114
2016.09.06 17:55:16.055 Local IP address(es):
2016.09.06 17:55:16.055 192.168.0.101
2016.09.06 17:55:16.055 Announced by multicast.
2016.09.06 17:55:20.493 Client 192.168.0.100 connected
2016.09.06 17:55:20.493 Received message from client
2016.09.06 17:55:20.508 <command>
<type>4</type>
<id>3</id>
<MANUFACTURER>motorola</MANUFACTURER>
<MODEL>MotoG3</MODEL>
<VERSION>23</VERSION>
<UUID>####################################</UUID>
<ClientID>############</ClientID>
<syncVersion>7</syncVersion>
<newContactsType/>
<NOW>
<year>2016</year>
<month>9</month>
<day>6</day>
<hour>21</hour>
<minute>55</minute>
<second>34</second>
<millisecond>516</millisecond>
</NOW>
</command>
2016.09.06 17:55:20.587 XML Parsed
2016.09.06 17:55:20.587 Sending Server Info
2016.09.06 17:55:20.587 <?xml version="1.0"?>
<command>
<type>4</type>
<id>7</id>
<epimWinVersion>Free 7.11</epimWinVersion>
</command>

2016.09.06 17:55:20.618 InfoReceived
2016.09.06 17:55:20.743 <?xml version="1.0" encoding="utf-8"?>
<command>
<type>18</type>
<id>2</id>
</command>
2016.09.06 17:55:20.743 Requesting EPIM calendar info only...
2016.09.06 17:55:20.774 Received message from client
2016.09.06 17:55:20.774 <?xml version="1.0" encoding="utf-8"?>
<command>
[...]
and the end :
[...]
<recOcurrences>2</recOcurrences>
</recurrence>
<attachmentIDs></attachmentIDs>
</epimEvent>
</epimEvents>
</command>

2016.09.06 17:55:30.774 Client 192.168.0.100 disconnected
2016.09.06 17:55:30.790 Error: Access violation at address 00E12046 in module 'EssentialPIM.exe'. Read of address 00000008
2016.09.06 17:55:45.946 Server stopped
I hope you can help, I really need my calendar on my phone!

Thanks you
Lizzie
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Re: Sync Error -> Access violation at address 00E12046

Post by Lizzie »

Expanding on the success with a 1 event calendar, I created a copy of my epim data file and in it I deleted almost everything from my calendar except about 200 events and tried to sync -> it worked! :idea:
I went back to the real epim data file and tried again -> still got the same error :(

So it looks like the size of the file might be part of the problem... but I still can't sync my "real" calendar.
admin
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Re: Sync Error -> Access violation at address 00E12046

Post by admin »

Please update Android EPIM to version 4.2.4 and check if the problem is still there. If yes, there should be a log file created (we fixed this in the latest 4.2.4 version) in the root of your SD card. Please forward me the log file via PM. Thank you!
Android version of EssentialPIM. Keep all your data in sync!
nath84
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Re: Sync Error -> Access violation at address 00E12046

Post by nath84 »

Hello,
I also have a problem with the synchro : Epim pro 7.11windows 10 to Epim pro androïd 4.2.4 (samsung Note4)
Epim 7 sept.pdf
(135.42 KiB) Downloaded 231 times


thanks for your Help
nathalie
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Re: Sync Error -> Access violation at address 00E12046

Post by admin »

nathalie, please forward me a log file from Windows EPIM. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
Lizzie
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Re: Sync Error -> Access violation at address 00E12046

Post by Lizzie »

Epim free 7.12 Windows 10 with Epim free Androïd 4.2.4 -> Calendar Sync failed ->Access violation at address 00E1AEFA
Epim free 7.12 Windows 10 with Epim free Androïd 4.2.5 -> Sync OK

Problem solved ! :D


Note: I had to uninstall 7.11 and install 7.12, update didn't work
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Re: Sync Error -> Access violation at address 00E12046

Post by admin »

Good, thanks for the confirmation!
Android version of EssentialPIM. Keep all your data in sync!
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