Error - please help

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Elskuiken
Posts: 1
Joined: Thu Feb 08, 2018 2:33 pm

Error - please help

Post by Elskuiken »

Hi there,

I just installed EssentialPIM for my father. However, the syncing process doesn't seem to work.
This is the error we get:

violation of PRIMARY or UNIQUE KEY constraint "PK_SYNCINFO" on table "SYNCINFO"
Problematic key value is ("IDUSER" = 1, "SYNCTYPE" = 7, "IDDEVICE" = -68763651, "IDDATABASE" = 0, "IDLOCALRECORD" = 579052760).


What does this mean? And, more importantly: how can we solve this?
Thank you for your help.

Best regards,
Els
Max
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Re: Error - please help

Post by Max »

Hello,

what kind of synchronization is it?
A screenshot of the error would also help.
Maxim,
EPIM Team
bossman
Posts: 1
Joined: Sat Mar 10, 2018 4:12 pm

Re: Error - please help

Post by bossman »

Hello I am having the same problem when synching folders with the server. Not sure how to post a screenshot. It seems as the folder I am currently viewing will not synch. Also I am not able to forward emails.
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