Sync direct to Android phone

Discussion of EssentialPIM for Android and synchronization
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giovi
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Sync direct to Android phone

Post by giovi »

I sync directly my android phone with essentialPIM but often synchronize it fails or crashes. How can this happen ? What are the parameters to be considered ?


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admin
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Re: Sync direct to Android phone

Post by admin »

What's the crash message? What's your Windows and Android EPIM versions? Thanks.
Android version of EssentialPIM. Keep all your data in sync!

giovi
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Re: Sync direct to Android phone

Post by giovi »

The indicator of the synchronization hangs at 50% of the process and does not go forward!
EssentialPIM 5.56 with Windows 8.0

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Re: Sync direct to Android phone

Post by admin »

Could you please check the Android version of EssentialPIM, as well? Start the app, tap on Menu, choose Stettings and in the opened window click on About.
Android version of EssentialPIM. Keep all your data in sync!

giovi
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Re: Sync direct to Android phone

Post by giovi »

Version 2.3

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Re: Sync direct to Android phone

Post by admin »

Thanks. Now, please enable the extensive logging feature in Windows EPIM by clicking on Tools->Options, Synhcronization and marking the corresponding checkbox. After that try to sync again. If the problem persists, exit EssentialPIM, navigate to C:\Users\Your_Windows_Username\AppData\Roaming\EssentialPIM Pro\Logs, get the latest log file and either send it to us via email to epimsupport[at]essentialpim.com with the link to this topic or forward it to me via PM here in the forum.
Android version of EssentialPIM. Keep all your data in sync!

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