Sync direct to Android phone

Discussion of EssentialPIM for Android and synchronization
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giovi
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Sync direct to Android phone

Post by giovi »

I sync directly my android phone with essentialPIM but often synchronize it fails or crashes. How can this happen ? What are the parameters to be considered ?


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Re: Sync direct to Android phone

Post by admin »

What's the crash message? What's your Windows and Android EPIM versions? Thanks.
Android version of EssentialPIM. Keep all your data in sync!
giovi
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Re: Sync direct to Android phone

Post by giovi »

The indicator of the synchronization hangs at 50% of the process and does not go forward!
EssentialPIM 5.56 with Windows 8.0

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Re: Sync direct to Android phone

Post by admin »

Could you please check the Android version of EssentialPIM, as well? Start the app, tap on Menu, choose Stettings and in the opened window click on About.
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giovi
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Re: Sync direct to Android phone

Post by giovi »

Version 2.3

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Re: Sync direct to Android phone

Post by admin »

Thanks. Now, please enable the extensive logging feature in Windows EPIM by clicking on Tools->Options, Synhcronization and marking the corresponding checkbox. After that try to sync again. If the problem persists, exit EssentialPIM, navigate to C:\Users\Your_Windows_Username\AppData\Roaming\EssentialPIM Pro\Logs, get the latest log file and either send it to us via email to epimsupport[at]essentialpim.com with the link to this topic or forward it to me via PM here in the forum.
Android version of EssentialPIM. Keep all your data in sync!
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