Reminder Ringtone

Discussion of EssentialPIM for Android and synchronization
Doubleb
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Reminder Ringtone

Post by Doubleb »

Reminder ringtone, in EPIM Android settings, does not appear to work with Android version 9. The program will only use the system default reminder ringtone.

kb5cth
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Re: Reminder Ringtone

Post by kb5cth »

I can confirm this.

I didn't understand it for what it was when my phone alerted me with the wrong tone. Now that I see what Doubleb wrote, I understand the problem.

Bill
Samsung S9+
Android Version 8.0.0

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Re: Reminder Ringtone

Post by admin »

Thanks for the reports, this will be fixed in the upcoming update.
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kb5cth
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Re: Reminder Ringtone

Post by kb5cth »

Admin,

It has been a few months now. When might we expect this update?

Bill L

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Re: Reminder Ringtone

Post by admin »

It's slowly rolling out now. Please wait couple of days till it reaches you.
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markdate
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Re: Reminder Ringtone

Post by markdate »

I had changed a mobile phone few months ago, and the new one never uses the chosen ringtone for Epim. I had performed every upgrade for EPIM application but nothing had changed. The new phone is Asus Zenfone Pro M2 with Andro version of 9. Can I do anything to got EPIM ringtones instead of Andro ones for EPIM organizer?

Best regards

mark

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Re: Reminder Ringtone

Post by admin »

What's your current app version number? Is it 5.6.2?
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markdate
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Re: Reminder Ringtone

Post by markdate »

Yes, my phone current app ver.no is 5.6.2

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Re: Reminder Ringtone

Post by admin »

And you are able and tried to set up a desired reminder ringtone in the app options?
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markdate
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Re: Reminder Ringtone

Post by markdate »

Hi!

Sorry My preceding comments were not so precise. Today I had investigated the problem appeared in the Epim I use.
I have laptop Dell E4300 XP with Epim Pro 8.5 and Asus Zenfone Pro M2 (Andro 9.0) with EPIM Pro 5.6.2.

As a reminder tone for calendar in my mobile phone EPIM settings I had set my own melody. For andro system and other messages appearing at the phone the sound is one of an andro sounds. With setting sounds this way I had expected that any calendar reminder at the mobile phone should ring using this one my own sound but for system messages should be used system sound that is set in mobile phone settings.

The problem is that all calendar meetings entered into PC EPIM copied to mobile and those entered directly into phone calendar EPIM always use phone system sound instead of my own one.

Using the mobile phone I had used before (HTC Desire 820) I had used different sounds for different phone and EPIM messages but for Zenfone it doesn't work. If you can suggest me to do any change in any phone, PC or EPIM settings to reach the effect I had on HTC I would be grateful.

Best regards

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Re: Reminder Ringtone

Post by admin »

What if you choose a different reminder sound from the list of system sounds for Android EPIM reminders, will it sound ok instead of the current one?
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markdate
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Re: Reminder Ringtone

Post by markdate »

Sounds a phone system reminder tone not the EPIM reminder one.

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Re: Reminder Ringtone

Post by admin »

Not the one you have chosen for EPIM? And if you go to settings, there's still the sound you have previously selected?
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markdate
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Re: Reminder Ringtone

Post by markdate »

Yes, it is exactly just like you wrote.

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Re: Reminder Ringtone

Post by admin »

Maybe you need to check if the EPIM app has all the system permissions? As we're unable to reproduce the problem on our side with devices running Android 9.0.
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