Essential PIM for Android crashes on Android 10
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Essential PIM for Android crashes on Android 10
Hi,
I've been using Essential PIM for many years on my smartphone.
Now Essential PIM repeatedly crashes on my brand new smartphone with Android 10.
I re-installed it, but it did not solve: Android Keep on issuing a message about Essential PIM crashes.
I've been using Essential PIM for many years on my smartphone.
Now Essential PIM repeatedly crashes on my brand new smartphone with Android 10.
I re-installed it, but it did not solve: Android Keep on issuing a message about Essential PIM crashes.
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: Essential PIM for Android crashes on Android 10
What's the AEPIM version number? When does the crash happen?
Android version of EssentialPIM. Keep all your data in sync!
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Re: Essential PIM for Android crashes on Android 10
Hello, sorry, I forgot: AEPIM ver. is 5.8.
The crash message appears when AEPIM is idle, when I'm not using it.
It also appeared when I made a synchronization with windows, but the sync succeeded anyway, it seems to be a good sync.
I'm monitoring if the message pops up again.
Today it arose 1 time, yesterday more times.
The crash message appears when AEPIM is idle, when I'm not using it.
It also appeared when I made a synchronization with windows, but the sync succeeded anyway, it seems to be a good sync.
I'm monitoring if the message pops up again.
Today it arose 1 time, yesterday more times.
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: Essential PIM for Android crashes on Android 10
Please forward us a screenshot of the error and also click on the "Send" button if you see it when the error happens.
Android version of EssentialPIM. Keep all your data in sync!
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: Essential PIM for Android crashes on Android 10
Maybe there's a connection to an issue I had, but maybe no connection at all (my issue is being looked at by support):
I synced AEPIM to WinEPIM and AEPIM sync module crashed (just fell back to menu; and WinEPIM showed message "connection interrupted".
I found out, that it had to do with new notes in AEPIM, having fotos in it. As soon as I excluded notes from sync, everything was ok.
I synced AEPIM to WinEPIM and AEPIM sync module crashed (just fell back to menu; and WinEPIM showed message "connection interrupted".
I found out, that it had to do with new notes in AEPIM, having fotos in it. As soon as I excluded notes from sync, everything was ok.
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: Essential PIM for Android crashes on Android 10
Please click on the last option when this happens again "Invia feedback" and mention in the description the report is coming from you. Thank you!
Android version of EssentialPIM. Keep all your data in sync!
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Re: Essential PIM for Android crashes on Android 10
Hello, I've sent you the feedback yesterday or two days ago.
Please note that each time I switch on the smartphone the error message pops up.
Looking forward to read you soon,
best regards.
Please note that each time I switch on the smartphone the error message pops up.
Looking forward to read you soon,
best regards.
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: Essential PIM for Android crashes on Android 10
We're expecting this to be fixed in the upcoming new 5.8.1 version of EPIM. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Re: Essential PIM for Android crashes on Android 10
I updated to ver. 5.8.1.
But it still crashes each time I switch on /restart the phone
I hope it will not crash during normal use of the phone.
I have sent you the feedback via Android.
But it still crashes each time I switch on /restart the phone
I hope it will not crash during normal use of the phone.
I have sent you the feedback via Android.
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: Essential PIM for Android crashes on Android 10
I had a similar problem with a different app some time ago. There it turned out not to be the app but all the things installed on the mobile. So I decided to setup mobile completely new, not installing all the small apps I didn't really need. I installed the app in question first, installed one app after another and tried in between. To see which of the other apps was responsible. None of those was. Everything was fine.
So if support doesn't find anything .........
So if support doesn't find anything .........
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Re: Essential PIM for Android crashes on Android 10
Sure, but my phone is brand new and I installed all the same apps I had on my old phone and I keep the number of apps as low as possible: the less you install, the less you got problems and you can save memory.poet-man wrote: ↑Thu Apr 08, 2021 11:14 am I had a similar problem with a different app some time ago. There it turned out not to be the app but all the things installed on the mobile. So I decided to setup mobile completely new, not installing all the small apps I didn't really need. I installed the app in question first, installed one app after another and tried in between. To see which of the other apps was responsible. None of those was. Everything was fine.
So if support doesn't find anything .........
And EPIM is one of the first apps I installed on my new phone.
What a mystery.
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: Essential PIM for Android crashes on Android 10
Well - just wanted to point at a possible reason.
On my Android10 mobile, there are no probs at all.
At least you have the possibility to completely set back your mobile and install AEPIM as the only app, to see, whether the problem still exists (just in case, nothing else brings a solution).
On my Android10 mobile, there are no probs at all.
At least you have the possibility to completely set back your mobile and install AEPIM as the only app, to see, whether the problem still exists (just in case, nothing else brings a solution).
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
-
- Novice
- Posts: 18
- Joined: Wed Sep 30, 2015 8:15 am
- Has thanked: 4 times
- Been thanked: 2 times
Re: Essential PIM for Android crashes on Android 10
Thank you for your suggestion, but I guess I'll keep the phone as it is: the message error arises only when I switch on or restart the phone; the app works fine - I guess - and the syncs too.poet-man wrote: ↑Wed Apr 14, 2021 9:59 am Well - just wanted to point at a possible reason.
On my Android10 mobile, there are no probs at all.
At least you have the possibility to completely set back your mobile and install AEPIM as the only app, to see, whether the problem still exists (just in case, nothing else brings a solution).
It's not a big problem, just a nuisance.
Best regards.