Essential PIM for Android crashes on Android 10

Discussion of EssentialPIM for Android and synchronization
Post Reply
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

Hi,
I've been using Essential PIM for many years on my smartphone.
Now Essential PIM repeatedly crashes on my brand new smartphone with Android 10. :roll:
I re-installed it, but it did not solve: Android Keep on issuing a message about Essential PIM crashes.
admin
Site Admin
Posts: 10002
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 920 times
Been thanked: 530 times

Re: Essential PIM for Android crashes on Android 10

Post by admin »

What's the AEPIM version number? When does the crash happen?
Android version of EssentialPIM. Keep all your data in sync!
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

Hello, sorry, I forgot: AEPIM ver. is 5.8.
The crash message appears when AEPIM is idle, when I'm not using it.
It also appeared when I made a synchronization with windows, but the sync succeeded anyway, it seems to be a good sync.
I'm monitoring if the message pops up again.
Today it arose 1 time, yesterday more times.
admin
Site Admin
Posts: 10002
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 920 times
Been thanked: 530 times

Re: Essential PIM for Android crashes on Android 10

Post by admin »

Please forward us a screenshot of the error and also click on the "Send" button if you see it when the error happens.
Android version of EssentialPIM. Keep all your data in sync!
poet-man
Expert
Posts: 75
Joined: Thu May 04, 2017 11:38 am
Has thanked: 1 time
Been thanked: 4 times

Re: Essential PIM for Android crashes on Android 10

Post by poet-man »

Maybe there's a connection to an issue I had, but maybe no connection at all (my issue is being looked at by support):
I synced AEPIM to WinEPIM and AEPIM sync module crashed (just fell back to menu; and WinEPIM showed message "connection interrupted".
I found out, that it had to do with new notes in AEPIM, having fotos in it. As soon as I excluded notes from sync, everything was ok.
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

AEPIM_crash2.jpg
AEPIM_crash1.jpg
@admin
Here are two screenshots.
The error arose this morning, as soon as I switched the phone on.
admin
Site Admin
Posts: 10002
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 920 times
Been thanked: 530 times

Re: Essential PIM for Android crashes on Android 10

Post by admin »

Please click on the last option when this happens again "Invia feedback" and mention in the description the report is coming from you. Thank you!
Android version of EssentialPIM. Keep all your data in sync!
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

Hello, I've sent you the feedback yesterday or two days ago.

Please note that each time I switch on the smartphone the error message pops up.
Looking forward to read you soon,
best regards.
admin
Site Admin
Posts: 10002
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 920 times
Been thanked: 530 times

Re: Essential PIM for Android crashes on Android 10

Post by admin »

We're expecting this to be fixed in the upcoming new 5.8.1 version of EPIM. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

Thank you :)
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

I updated to ver. 5.8.1.
But it still crashes each time I switch on /restart the phone :(
I hope it will not crash during normal use of the phone.
I have sent you the feedback via Android.
poet-man
Expert
Posts: 75
Joined: Thu May 04, 2017 11:38 am
Has thanked: 1 time
Been thanked: 4 times

Re: Essential PIM for Android crashes on Android 10

Post by poet-man »

I had a similar problem with a different app some time ago. There it turned out not to be the app but all the things installed on the mobile. So I decided to setup mobile completely new, not installing all the small apps I didn't really need. I installed the app in question first, installed one app after another and tried in between. To see which of the other apps was responsible. None of those was. Everything was fine.
So if support doesn't find anything .........
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

poet-man wrote: Thu Apr 08, 2021 11:14 am I had a similar problem with a different app some time ago. There it turned out not to be the app but all the things installed on the mobile. So I decided to setup mobile completely new, not installing all the small apps I didn't really need. I installed the app in question first, installed one app after another and tried in between. To see which of the other apps was responsible. None of those was. Everything was fine.
So if support doesn't find anything .........
Sure, but my phone is brand new and I installed all the same apps I had on my old phone and I keep the number of apps as low as possible: the less you install, the less you got problems and you can save memory.
And EPIM is one of the first apps I installed on my new phone.
What a mystery.
poet-man
Expert
Posts: 75
Joined: Thu May 04, 2017 11:38 am
Has thanked: 1 time
Been thanked: 4 times

Re: Essential PIM for Android crashes on Android 10

Post by poet-man »

Well - just wanted to point at a possible reason.
On my Android10 mobile, there are no probs at all.
At least you have the possibility to completely set back your mobile and install AEPIM as the only app, to see, whether the problem still exists (just in case, nothing else brings a solution).
MyPersPIM
Novice
Posts: 18
Joined: Wed Sep 30, 2015 8:15 am
Has thanked: 4 times
Been thanked: 2 times

Re: Essential PIM for Android crashes on Android 10

Post by MyPersPIM »

poet-man wrote: Wed Apr 14, 2021 9:59 am Well - just wanted to point at a possible reason.
On my Android10 mobile, there are no probs at all.
At least you have the possibility to completely set back your mobile and install AEPIM as the only app, to see, whether the problem still exists (just in case, nothing else brings a solution).
Thank you for your suggestion, but I guess I'll keep the phone as it is: the message error arises only when I switch on or restart the phone; the app works fine - I guess - and the syncs too.
It's not a big problem, just a nuisance.

Best regards.
Post Reply