Samsung Standard Apps ignore EssentialPIM System Account

Discussion of EssentialPIM for Android and synchronization
Nurgotora
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by Nurgotora »

I bit the bullet, factory resetted the phone, and installed EPIM Android only.
Set it as system account. Synced.

I'm sorry to say, but Samsung's built in Phone app still ignores Epim's system account. So does built in SMS app. But not completlely. It's quite complicated and incoherent: They somehow see it, but cannot use it correctly.

Galaxy S10e, SM-G970F/DS
One UI: 3.1
Android 11, Kernel 4.14.113-22340597, Security Patch 2021-09-01
Samsung Telephone App 12.7.05.10, Callvesrion 12.1.05.72
Epim Android: Special 5.8.7 from 4th post above (vanilla 5.8.7 behaves the same way)

* K9-Mail, QKSMS (), Google Mail access and use contacts from EPIM system account as expected
* Simple Phone (5.10.1 - from f-droid)
- shows contacts in contact list, but you cannot dial from them, as if they had no number, no additional info (see screenshot_A)
- shows number only when contact calls in
- shows contact name in recent list
- claims "no access to contacts" in favourites
* Samsung built in SMS app (12.2.10.31)
- allows to search contacts by name (and finds them, too)
- shows only number in conversation list
* Samsung built in Contacts app
- shows no contacts, no epim account (same as in post #3)
Samsung Telephone App 12.7.05.10, Callvesrion 12.1.05.72
- shows no contacts
- show only numbers in recent list
- funny: In "Groups" list all companys from my contacts with correct contacts within, see screenshot_B, C, and D - but you cannot dial from them, tap on contact leads to (same as Simple Phone) Screenshot A.

***

As It did work until the most recent OTA update but one, my current conjecture would be that those apps (or Android?) stopped using an old/deprecated interface for contacts and that the EPIM System Account does not correctly serve the new interface the most recent Samsung Apps(?) or Android(?) now use. However, I'm no Android developer so I could be completely wrong.

***

No back to re-install and re-configure the phone to daily use :-(
Attachments
Screenshot_A.jpg
Screenshot_B.jpg
Screenshot_C.jpg
Screenshot_D.jpg
Nurgotora
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by Nurgotora »

Additional

* Samsung built in Contacts app
- Also sees something of th Epim System Account's contacts. Same as the Phone App it lists the company names from the contacts as groups
Screenshot_E.jpg
But no contacts ...
Screenshot_F.jpg
Nurgotora
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by Nurgotora »

I'm sorry, but I need to give this a bump: This situation makes EPIM almost unusable for me. Even so it (still) works with e-mail adresses, and I found a SMS app using EPIM's info, not being able to see who's calling me is a major issue (and no, I'm not going to memorize dozens of phone numbers).

I bought EPIM 8 years ago (lifetime license) explicitely for the feature of synchronizing my data between my PC and my phone only (so sync contacts with google as a workaround is not an option).

I think my tests have shown that

(a) it's not my individual phone or my setup (remember I've even tested it with another 10e)

(b) it's not my data (I've tried with a new database with just one contact, too)

(c) it still does work partially (company names as groups).

I cannot buy or lend you a 10e, but I'm quite prepared to invest all the time needed to test whatever you would need testing. I'm a developer myself - not Android, but I know my way around with the adb - so I'm not altogether clueless.

I really hope we can solve this.
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by poet-man »

Didnot try to repro all this, which is written down in this thread.
But what I can say, is, what I wrote down in some thread times ago:
Using AEPIM contacts via system account has not been possible for "ages" now. This always has been the case on Samsung mobiles, no matter what Android version (I remember as far back as to Android 7).
So to create a new contact, there one cannot choose AEPIM (Google, phone, sim-card etc, but not AEPIM). So one is forced to create it manually all the time in AEPIM , after it has been created in system contacts app.
So this problem should be repro-able on any Samsung device.
I do agree, that poeple would appreciate it very much, if finally it would be possible to really use EPIM as a system account, and use it as expected.
Thanks.
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by Nurgotora »

I'm sorry, but I need to give this a bump again: This situation makes EPIM almost unusable for me.

Any news on this?

As I said, I'm quite prepared to invest all the time needed to test whatever you would need testing. I'm a developer myself - not Android, but I know my way around with the adb.
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by poet-man »

@admin
Is there any chance that all of the 'system account' problems will be solved in near future?
This really is something being unsolved for ages now. Some sort of definitive info would be appreciated very much indeed
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by kb5cth »

Admin,

Back in May on a (possibly) related thread, I asked the question:

"Are we correct that the Android contacts cannot actually replace system contacts due to the various aspects we've discussed, or are we missing something? If your contacts module *can* replace the system contacts directly, how do we do this?"

I also run a Samsung phone and have been perplexed by the operation of contacts on my phone; I blamed it on my lack of understanding and gave up trying to use that module. If these two issues are related, then the issue may be very widespread.

Is it time to finally *solve* this problem?

Bill L
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by admin »

Please do not mix the threads. I have no idea which various aspects that were discussed earlier you mean.
Android version of EssentialPIM. Keep all your data in sync!
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by poet-man »

Honestly speaking, the problems with "system account" are on the agenda for years now. I do understand users' impatience.
Of course you're right ... threads should not be mixed. But people finally just donot know, what really to do, to get that topic off.
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Re: Samsung Standard Apps ignore EssentialPIM System Account

Post by kb5cth »

admin wrote: Thu Nov 18, 2021 4:29 pm Please do not mix the threads. I have no idea which various aspects that were discussed earlier you mean.
We were discussing that the EPIM app in no way can be used like the system app. You cannot directly make contacts from calls, contacts in EPIM will not display on incoming calls, the 2 contact lists (system and EPIM) do not sync properly.

The symptoms mentioned in both threads sound very similar.

In the previous thread no one mentioned Samsung phones, but now that it's been mentioned here, that may be another clue to solving this problem.

Bill L
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