Application crash at launch - 10.1.1

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erpomik
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Application crash at launch - 10.1.1

Post by erpomik »

Intermittently, EPIM Pro crashes right after the password has been entered. This is not new to version 10.x but seems to happen more frequently.
If I just press OK everything is fine. But if I press Send (error report), EssentialPIM Pro just freezes and needs to be killed in task manager.
2022-02-10_10-20-06.png
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Re: Application crash at launch - 10.1.1

Post by admin »

Next time this happens, please click on the Details button and copy paste the exception log here, we could get better idea as to why it happens then. Thanks!
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erpomik
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Re: Application crash at launch - 10.1.1

Post by erpomik »

At second launch today (now on version 10.1.2) it happened again.

Error dialog text:

Code: Select all

There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.

XSQLDA index out of range.
Details:

Code: Select all

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 10-03-2022 14:26.
You may send it to the application vendor, helping him to understand what had happened.
 Application title: epm.epim - EssentialPIM Pro
 Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
 Application: EssentialPIM Pro 10.1.2  17-02-2022
------------------------------------------------------------------------------
Exception class: EIBClientError
Exception message: XSQLDA index out of range.
Exception address: 007788C4
------------------------------------------------------------------------------
Main thread ID = 18668
Exception thread ID = 18668
------------------------------------------------------------------------------
Object Logs:
14:26:17.799  SetViewMode OK
14:26:17.217  SetViewMode 6
14:26:12.459  DBOpen
------------------------------------------------------------------------------
Active Controls:
14:26:17.199  MainForm
14:26:12.930  PasswordDialog PasswordEd
14:26:12.454  MainForm
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 32659; free 17661
Display: 1920x1200 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 10-03-2022
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Re: Application crash at launch - 10.1.1

Post by admin »

Please also forward us the SQL* log file. Click on Tools->Options->Synchronization, Browse... to get to it. Thanks!
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erpomik
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Re: Application crash at launch - 10.1.1

Post by erpomik »

Same error at first launch today - SQL log (SQL_2022_03_11_08_31_27.zip) attached:

Code: Select all

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 11-03-2022 08:31.
You may send it to the application vendor, helping him to understand what had happened.
 Application title: epm.epim - EssentialPIM Pro
 Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
 Application: EssentialPIM Pro 10.1.2  17-02-2022
------------------------------------------------------------------------------
Exception class: EIBClientError
Exception message: XSQLDA index out of range.
Exception address: 007788C4
------------------------------------------------------------------------------
Main thread ID = 7864
Exception thread ID = 7864
------------------------------------------------------------------------------
Object Logs:
08:31:32.597  SetViewMode OK
08:31:31.965  SetViewMode 6
08:31:27.395  DBOpen
------------------------------------------------------------------------------
Active Controls:
08:31:31.950  MainForm
08:31:27.830  PasswordDialog PasswordEd
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 32659; free 25861
Display: 1920x1200 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 10-03-2022
Attachments
SQL_2022_03_11_08_31_27.zip
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Re: Application crash at launch - 10.1.1

Post by admin »

Thank you. Please downland and install the following custom build:
https://www.essentialpim.com/download/t ... Pro101.exe
The problem should be fixed in it. Would appreciate if confirm that.
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erpomik
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Re: Application crash at launch - 10.1.1

Post by erpomik »

Thank you very much.
This custom build have now been installed.
Please note, as this problem is intermittent, it might take a while, before I "trust" the fix, and get back. :)
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Re: Application crash at launch - 10.1.1

Post by admin »

No problem. How has it been performing since then?
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erpomik
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Re: Application crash at launch - 10.1.1

Post by erpomik »

admin wrote: Thu Mar 17, 2022 11:19 am No problem. How has it been performing since then?
So far, everything is fine. :wink:
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Re: Application crash at launch - 10.1.1

Post by admin »

Good, thanks for the update.
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erpomik
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Re: Application crash at launch - 10.1.1

Post by erpomik »

Now at version 10.2.1 - Still no issues.
So let's say: Problem fixed! :)
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Re: Application crash at launch - 10.1.1

Post by admin »

Good to hear, thanks for the confirmation!
Android version of EssentialPIM. Keep all your data in sync!
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