EPIM always hangs on exit.

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Haldex
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EPIM always hangs on exit.

Post by Haldex »

EPIM always hangs on exit. That is, it prevents the computer from shutting down. The latest version of EPIM is installed.
First it closes, then suddenly an additional synchronization window comes up, only visible in the quick launch bar. This cannot be cleared unless you kill the process within the taskmanager.

The synchronization of the caldav calendars on exit is disabled!

How can I fix this annoying thing? :shock:
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Re: EPIM always hangs on exit.

Post by admin »

Was there only CalDAV synchronization added into EPIM? What about email? Maybe EPIM tries to send out some unsent mail upon closing? Can you maximize the sync window when it appears and make a screenshot of it?
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Re: EPIM always hangs on exit.

Post by Haldex »

Unfortunately, I can't pull up the synch window. I only see what I show in the attachment by pressing on the quick launch bar at the bottom of the screen with the mouse. If I release the mouse button, the synch window folds away again.

There are no emails which should be sent.


30-11-2022_14-24-09.jpg
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Re: EPIM always hangs on exit.

Post by admin »

Thanks. What's the Windows version? If you wait a bit longer, will that sync status window go away?
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Re: EPIM always hangs on exit.

Post by Haldex »

Win 11 Prof 64 Bit, 16 GB, 11th Gen Intel i7-11390H 3.4 GHz

Yes after a few minutes the window disappears. But if you want to turn off the PC, it definitely takes too long. It can then be that the PC does not switch off and is still running in the morning of the next day.
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Re: EPIM always hangs on exit.

Post by DG »

I've had similar delays when I synchronize to EPIM Cloud. I'm syncing only tasks and the calendar, so it doesn't take long, but if you sync an entire database, it might take time. Are you syncing with EPIM Cloud?
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Re: EPIM always hangs on exit.

Post by Haldex »

I only sync two calendars via caldav, but both are set to not sync when the program ends. One is on infomaniak.com and the other is on fruux.com.

Then I have enabled the backup of the DB to my NAS over the internal network.
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Re: EPIM always hangs on exit.

Post by Haldex »

Oh, I realized that there are many duplicated tasks under the Tasks tab. Completely pointless and I will now clean this up first. I think that will eliminate the problem.

If I put the focus on these tasks, then the program is almost blocked and requires much, much patience until you can switch to an e.g. e-mails.

Let me have a look.
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Re: EPIM always hangs on exit.

Post by Haldex »

Is there any way to delete 1450 phantom tasks? I have already optimized the database and a lot of space was freed. However, there are still over 1400 tasks in the database that should no longer exist.

How do I delete these entries?

But not in the task view, because there the program blocks itself!
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Re: EPIM always hangs on exit.

Post by admin »

I believe EPIM Archiver/DupRemover could be an option: https://www.essentialpim.com/features/f ... dupremover (depending on the common properties of those tasks).
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Re: EPIM always hangs on exit.

Post by Haldex »

Oops, a problem remains!

I have reinstalled the program. No success!
I have optimized the database. No success!
I have deleted elements with archive program. No success.
Then I exported the appointments and the contacts and created a new database and re-imported only the appointments and the contacts. No success.

There are no email accounts set up yet!

Whenever I click on the Tasks icon, the program is so busy that nothing can be done. The processor load is then between 10% and 30% in a constant change. After many minutes 30 to 60 minutes the interface is released again. Then you can go to the appointments or emails, but NEVER back to tasks, otherwise the whole ordeal starts all over again.

I synchronize with Infomaniak.com. With Outlook 365 and the well-known CaldDav Synchronisier it works really smoothly. Also all tasks are deleted on the server! There is nothing more to synchronize.

I give up. I tried again after a long time to use EPIM productively with my lifetime license. But without success, unfortunately, I can not understand.

The logs are on the way via PM and no. 37484.
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Re: EPIM always hangs on exit.

Post by admin »

According to the log file form the 26-th of November, CalDAV sync took only 2 seconds. It started at 15:16:36 and successfully ended at 15:16:38. So the issue you experience only happens upon exit? If so, try to temporarily disable CalDAV sync please and see if it helps.
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Re: EPIM always hangs on exit.

Post by Haldex »

Yes from "100 times" it once took only 2". But the remaining "99 times" not!!!

I have already disabled the synchronization on exit!
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Re: EPIM always hangs on exit.

Post by admin »

If you try it with a new DB, there's no such a problem anymore? If so, you can make a copy of your file, open the newly created copy, delete all the sensitive data from it, make sure the problem is still there and forward us that database. Will check out what's causing this problem.
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