Problems With Return Address

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KmxSoft
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Problems With Return Address

Post by KmxSoft »

I have a gmail IMAP address. I've set up the account to support multiple identities - when I select an identity from the 'From' dropdown the email gets sent using the gmail account and reponders replying to the email don't reply to the identity.

This is very confusing - the identities don't behave as I would expect.
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Re: Problems With Return Address

Post by admin »

We are unable to reproduce this issue. Let's start with the EPIM version number. And probably a short video demonstrating the problem will also be helpful. Thanks!
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KmxSoft
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Re: Problems With Return Address

Post by KmxSoft »

Version 11.2.1 - but this has been an issue forever, so it isn't version related.

Screenshots of related dialogs attached.

If I send the email shown in Send[4].jpg the from address becomes the gmail account address - NOT the intended identity address.

EPim Send.jpg
EPim Send (2).jpg
EPim Send (3).jpg
EPim Send (4).jpg
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Re: Problems With Return Address

Post by admin »

Are you using a Gmail's account to mimic sending messages from an identity that belongs to a different domain? If so, that's how Google works and in the best case scenario your recipients will see something like this: "From your_email@gmail.com on behalf of your_email@otherdomain.com."
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