PRO activation problem

Discussion of EssentialPIM for Android and synchronization
Texter
Guru
Posts: 461
Joined: Fri Jan 01, 2010 9:24 pm
Location: Germany
Has thanked: 20 times
Been thanked: 165 times

Re: PRO activation problem

Post by Texter »

EPIM Android 6.0.9
Phone: Samsung Galaxy S21 - Android 13
Tablet: Samsung Tab S8 - 13
same Problem.

I had to wipe all my Data because Epim PRO Desktop (11.1.11) messed up a part of the categorys.

going to try the manuell mode, automatic mode still isn't working :/
Epim-User since 12/2007 - changed to pro later - never change a running system - now Epim Lifetime.
Running latest* Epim Pro Portable on a Lenovo T14p with Win 10 64bit.
*including RC`s
spoken languages: German / English
poet-man
Guru
Posts: 630
Joined: Thu May 04, 2017 11:38 am
Has thanked: 10 times
Been thanked: 31 times

Re: PRO activation problem

Post by poet-man »

@admin
so, did your 'working on the problem' finally solve it, so it won't come up in future anymore? Or was this something that came up with 6.05 only?
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
admin
Site Admin
Posts: 15572
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1406 times
Been thanked: 977 times

Re: PRO activation problem

Post by admin »

You mean a problem with picking a Pro version that was purchased more than 7-8 years ago?
Android version of EssentialPIM. Keep all your data in sync!
poet-man
Guru
Posts: 630
Joined: Thu May 04, 2017 11:38 am
Has thanked: 10 times
Been thanked: 31 times

Re: PRO activation problem

Post by poet-man »

No!
I mean the threads that come up from time to time here in forum, telling that installation does not find license key.
For what reason this happens does not seem to be clear in those threads.
So some information, why this happens, in generell would help to ensure others, that new installations will not have a problem in not finding key.
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
Texter
Guru
Posts: 461
Joined: Fri Jan 01, 2010 9:24 pm
Location: Germany
Has thanked: 20 times
Been thanked: 165 times

Re: PRO activation problem

Post by Texter »

Have to edit my problem...

I also do not know where to find the licence Key.

EPIM Android 6.0.9 PRO
Phone: Samsung Galaxy S21 - Android 13
Tablet: Samsung Tab S8 - 13
same Problem. Asks for Licence Key. Do not know my licence Key and where to find it.
manually installed 5.8.7 Pro and deactivated auto-update

if i activate 2-way-sync it's going to mess up my categorys. So at the moment i'm only using one way sync PC-->Android
Epim-User since 12/2007 - changed to pro later - never change a running system - now Epim Lifetime.
Running latest* Epim Pro Portable on a Lenovo T14p with Win 10 64bit.
*including RC`s
spoken languages: German / English
admin
Site Admin
Posts: 15572
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1406 times
Been thanked: 977 times

Re: PRO activation problem

Post by admin »

Your license key is tied to your Google account. If it was purchased more than 7-8 years ago, sometimes EPIM cannot get that info by sending out requests to Google. In such cases we offer manual app registrations.
Android version of EssentialPIM. Keep all your data in sync!
poet-man
Guru
Posts: 630
Joined: Thu May 04, 2017 11:38 am
Has thanked: 10 times
Been thanked: 31 times

Re: PRO activation problem

Post by poet-man »

Hi admin ...
In my eyes, this is a very good information, as people, having that problem, now know why and what to do.
Thanks a lot.
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
Nurgotora
Guru
Posts: 236
Joined: Wed May 29, 2013 3:54 pm
Has thanked: 4 times
Been thanked: 14 times

Re: PRO activation problem

Post by Nurgotora »

Same here. Did not get Pro Status on 6.0.10 installed from Google Play (Android 13) and had a fatal error on synchronizong Calendar.

Installing the 5.8.7 work fine, subsequent upgrade to 6.0.10, too.
bluemoon_73
Posts: 1
Joined: Mon Mar 13, 2023 1:59 am

Re: PRO activation problem

Post by bluemoon_73 »

admin wrote: Thu Jan 05, 2023 9:54 am Your license key is tied to your Google account. If it was purchased more than 7-8 years ago, sometimes EPIM cannot get that info by sending out requests to Google. In such cases we offer manual app registrations.
Dear Admin,

how do I register my Version manually as I have the same problem.

Many thanks for your kind help! :D

Kind regards
Nicole
admin
Site Admin
Posts: 15572
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1406 times
Been thanked: 977 times

Re: PRO activation problem

Post by admin »

Please send me a PM with your order ID number. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
ce67695580
Novice
Posts: 10
Joined: Thu Jan 15, 2015 12:25 pm
Been thanked: 5 times

Re: PRO activation problem

Post by ce67695580 »

hello everybody!
this issue STILL PERSISTS!
sorry admin, my wife & me use EPpro since ~ 8 years, an order ID is more than hard to find - to be honest: IMPOSSIBLE!!!
Would this work with the Google account also?
Thank You in advance!
Christian
admin
Site Admin
Posts: 15572
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1406 times
Been thanked: 977 times

Re: PRO activation problem

Post by admin »

We apologize, but we do not have access to your Google account information. However, we are happy to discuss alternative solutions. Please send me a private message, and we will assist you further.
Android version of EssentialPIM. Keep all your data in sync!
eddie_s79
Experienced
Posts: 49
Joined: Fri Nov 18, 2011 11:39 pm
Has thanked: 16 times
Been thanked: 10 times

Re: PRO activation problem

Post by eddie_s79 »

I have the same error. Had to reinstall the Android version. Now I can't upgrade to PRO. Bought EssentialPIM Pro on March 5th 2016. How can I get it up running again? I would buy it again, but don't have the option.
lorymax
Guru
Posts: 115
Joined: Wed Jul 15, 2015 8:46 pm
Has thanked: 1 time
Been thanked: 7 times

Re: PRO activation problem

Post by lorymax »

I too had the same problem recently. The solution is always the same. Install AEPIM 5.8.7 which you can download from the link below. After that update to the latest version from play store.

https://essentialpim.zendesk.com/hc/en- ... sentialPIM
eddie_s79
Experienced
Posts: 49
Joined: Fri Nov 18, 2011 11:39 pm
Has thanked: 16 times
Been thanked: 10 times

Re: PRO activation problem

Post by eddie_s79 »

lorymax wrote: Mon Aug 28, 2023 11:32 am I too had the same problem recently. The solution is always the same. Install AEPIM 5.8.7 which you can download from the link below. After that update to the latest version from play store.

https://essentialpim.zendesk.com/hc/en- ... sentialPIM
Thank you very much @lorymax.

Additional info (maybe helpful for others): I had also problems getting the EPIM Android system account back to work to see the contacts in the dialer. After I unchecked and checked the EPIM system account checkbox, and EPIM recreated the account back, everything is now working like before.
Post Reply