PDF's duplicate continuously when opening old e-mails

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rhuarcs
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Joined: Wed Mar 22, 2023 11:20 pm

PDF's duplicate continuously when opening old e-mails

Post by rhuarcs »

Whenever I open a historical e-mail the attachment continuously copies itself and not allowing me to open the PDF
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Re: PDF's duplicate continuously when opening old e-mails

Post by admin »

Could you please save such a message in an EML type of file and then forward to us? Will check what's causing that.
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rhuarcs
Posts: 3
Joined: Wed Mar 22, 2023 11:20 pm

Re: PDF's duplicate continuously when opening old e-mails

Post by rhuarcs »

Hello

See attached

Thanks
Attachments
duplicate.eml
(904.3 KiB) Downloaded 85 times
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Re: PDF's duplicate continuously when opening old e-mails

Post by admin »

Thanks very much. How would we reproduce the issue? When we try to open any of the duplicated PDFs, it opens up just fine, when we delete duplicated entries and then try to open the only PDF left, it opens up normally and no duplicates are created. Maybe we do something wrong?
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rhuarcs
Posts: 3
Joined: Wed Mar 22, 2023 11:20 pm

Re: PDF's duplicate continuously when opening old e-mails

Post by rhuarcs »

This only seems to be happening to original e-mails created and/or saved by Outlook 2010 program. Any files created/saved within Essential PM are
fine.
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