(Solved) v12 Error Popups Each Mail Opened

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CraigS26
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(Solved) v12 Error Popups Each Mail Opened

Post by CraigS26 »

Edit 6/13: With Anton's Help I Re-named -- WebView2Loader.dll - in Program Files(x86) TO -- .dll.OLD -- to prevent App from seeing it.
Popups Stopped and Reply function then Worked.


EDIT: All EPIM Accts Hotmail, Gmail, bellsouth.net ..... Emails from AT&T, Best Buy, an organization, etc ... Random popups are Now .... an Error Popup each time I open a new email regardless of Which Mail App(ie)
Exception message: Trying to revoke a drop target that has not been registered. Exception address: 00B98B45
- OR -
Exception message: Access violation at address 0098A1EF in module 'EssentialPIM.exe'. Read of address 00000000.
Exception address: 0098A1EF

AT&T Start Survey Button Failed in EPIM BUT Worked in Windows Mail - In EPIM 2 more Active Links failed in a new Best Buy email BUT WORKED in Windows Mail.
I sometimes can SEND Error Report but often Send - OK locks-up and I have to Close EPIM w/ Task Mgr.
Several Logs Data available as needed.....
Best option to Fix ?
Last edited by CraigS26 on Thu Jun 13, 2024 3:38 pm, edited 3 times in total.
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Re: v12 Error Popups Each Mail Opened

Post by admin »

Are you still using Windows 10 as indicated in your signature? If so, could you please save a couple of problematic emails into EML files and forward them to us?
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CraigS26
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Re: v12 Error Popups Each Mail Opened

Post by CraigS26 »

SENT TO -- support@essentialpim.com ....

ATTACHED TWO emails from wife @bellsouth.net acct and One from my @hotmail.com acct in EPIM.

Every Email opened in EPIM accts Hotmail, Gmail, bellsouth.net generates a Popup still ....
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Re: v12 Error Popups Each Mail Opened

Post by admin »

Thanks. Are you still using Windows 10 as indicated in your signature?
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CraigS26
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Re: v12 Error Popups Each Mail Opened

Post by CraigS26 »

admin wrote: Tue Jun 04, 2024 6:32 am Thanks. Are you still using Windows 10 as indicated in your signature?
Yes .... but I try EPIM too and sometimes can view an email after Clking OK on the popup.
Maybe 50-50 for viewing an email after OK clk ..... and OK-Send (error report) Lock-up and Task Mgr kill.
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Re: v12 Error Popups Each Mail Opened

Post by admin »

When the errors appear, could you click on the Send button to forward us the extensive error logs? By doing so, we will be able to investigate the problem in more detail.
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Re: (Solved) v12 Error Popups Each Mail Opened

Post by CraigS26 »

With Anton's Help I Re-named -- WebView2Loader.dll - in Program Files(x86) TO -- .dll.OLD -- to prevent App from seeing it.
Popups Stopped and Reply function then Worked.
EPIM PRO LIFE - v12.0.4 - Win 10 Pro - 22H2 --- ESET EIS Prem - Mbam Prem - Diskeeper Pro '15 - Macrium Pd v8
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Re: (Solved) v12 Error Popups Each Mail Opened

Post by admin »

This could be considered a temporary measure, however, in the long run we are committed to resolving the issues.

EDIT: Please download and install the following build: https://www.essentialpim.com/download/t ... Pro120.exe. We've made an attempt to address the issue with the error messages in this build. Try it out and let us know how it performs. Thank you!
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