Can not reply to emails

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hmb
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Can not reply to emails

Post by hmb »

In version 12 I can no longer reply to emails! If I click the Reply button nothing happens. I can reply using my providers webmail interface, so I know that is working - but something is really broken in EPIM. What changed in version 12??
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Re: Can not reply to emails

Post by admin »

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Re: Can not reply to emails

Post by hmb »

Well, I thought it was working, but I was wrong. The Reply, Reply All, and Forward buttons are all non functional. Something is goofy bigtime!
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Re: Can not reply to emails

Post by hmb »

Not sure if this helps, but I got the attached error message trying to send a Reply.
Attachments
Screenshot 2024-06-18 173503.png
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Re: Can not reply to emails

Post by admin »

What is your Windows OS version number? Are you now running the build I posted a link to above?
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Re: Can not reply to emails

Post by hmb »

Windows 11 version 22H2 (OS Build 22621.3007)

I am also running EPIM 12.0.1
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Re: Can not reply to emails

Post by admin »

To clarify, did you install the build I mentioned in my previous post above, and the reply buttons are still not working for you? Other users have reported that the buttons started working for them after installing that specific version with a fix.
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hmb
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Re: Can not reply to emails

Post by hmb »

OK that did fix the problem on the Reply, Reply All, and Forward buttons. I must initially installed that version, and then overwrote it with the 12 version directly off the EPIM site - that is why it worked, and then stopped again. So that problem seems to be solved - Thank You!
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Re: Can not reply to emails

Post by hmb »

Back again... The Reply button seems to be working, but I have another problem. I can send emails and replies from my main mailbox (provider Time Warner),but when I try to do a reply from a secondary mail mailbox I get the attached error message and the reply fails to go thru.
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Screenshot 2024-06-20 115931.png
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Re: Can not reply to emails

Post by admin »

The error is originating from your outgoing mail server, and EPIM is just relaying the message. To resolve the issue, you'll need to follow the guidelines set by your email provider.
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Re: Can not reply to emails

Post by hmb »

There is still something screwy with email and this version of EPIM. I went to my web eamil on Time Warner and I can send and receive to my main mailbox and all sub mailboxes - plus I can do send and receives no problem.
- Now when send a reply in EPIM I am getting an error message to send to the EPIM developer - and I can't because EPIM will not let me. A new problem I am having is when I send a reply using my web mail and open it in EPIM, the text is in to tiny to read! I need to zoom up each message to see the words.
- I would like to go back to EPIM 11, however, my database was updated to 12 and can not be read by 11. Is there anyway to convert the database back?
- I have been using EPIM for 10+ years and have never had anything like this happen before! You folks have great support, but something really went west here.

- Here is a copy of the text from the error message I can not send you:

Exception log with detailed tech info. Generated on 6/21/2024 10:07 AM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: MainDatabase.epim - EssentialPIM Pro Portable
Application file: R:\Program Files\EssentialPIMProPort\EssentialPIM.exe
Application: EssentialPIM Pro Portable 12.0.1 6/15/2024
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0040B75A in module 'EssentialPIM.exe'. Write of address 00610018.
Exception address: 0040B75A
------------------------------------------------------------------------------
Main thread ID = 12312
Exception thread ID = 12312
------------------------------------------------------------------------------
Object Logs:
10:03:35.206 SetViewMode OK
10:03:34.810 SetViewMode 5
10:02:46.757 AppRestore OK
10:02:46.757 AppRestore
09:57:39.834 AppMinimize OK
09:57:39.834 AppMinimize
09:47:38.931 AppRestore OK
09:47:38.931 AppRestore
09:43:25.074 AppMinimize OK
09:43:25.074 AppMinimize
09:42:18.816 SetViewMode OK
09:42:18.707 SetViewMode 6
09:41:49.474 SetViewMode OK
09:41:49.233 SetViewMode 5
09:41:41.472 AppRestore OK
09:41:41.472 AppRestore
09:41:39.825 AppMinimize OK
09:41:39.825 AppMinimize
09:41:12.404 SetViewMode OK
09:41:12.279 SetViewMode 6
------------------------------------------------------------------------------
Active Controls:
10:07:10.288 MailThreadsForm ThreadsVT
10:07:08.323 MainForm FormPan FormPan2 MailForm FoldersVT
10:07:04.317 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
10:07:01.857 MessageForm PageControl1 TextTS HTML
10:06:59.817 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
10:06:51.370 MessageForm PageControl1 TextTS HTML
10:06:51.105 MessageForm
10:06:47.830 MainForm FormPan FormPan2 MailForm FoldersVT
10:06:45.859 MailThreadsForm ThreadsVT
10:06:25.222 ExceptionDialog OkBtn
------------------------------------------------------------------------------
Exception stack
Stack list, generated 6/21/2024 10:07 AM
(0000A75A) [0040B75A]
(00402BAA) [00803BAA]
(003FC286) [007FD286]
(003F33A5) [007F43A5]
(00155AD5) [00556AD5]
(001562C8) [005572C8]
(0015B6F9) [0055C6F9]
(00155909) [00556909]
(003F634D) [007F734D]
------------------------------------------------------------------------------
Memory: 7991; free 2420
Display: 1366x768 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
PrevExceptions:
09:39:53.567 Access violation at address 012AA6D9 in module 'EssentialPIM.exe'. Read of address 0000000D
09:40:21.720 Access violation at address 0040B75A in module 'EssentialPIM.exe'. Write of address 00610018
09:41:01.254 Access violation at address 0040B75A in module 'EssentialPIM.exe'. Write of address 00610018
10:05:08.442 Access violation at address 0040B738 in module 'EssentialPIM.exe'. Read of address 000000F8
10:06:45.854 Access violation at address 012AA6D9 in module 'EssentialPIM.exe'. Read of address 0000000D
------------------------------------------------------------------------------
Updates: 0
Last update: 6/9/2024
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Re: Can not reply to emails

Post by hmb »

Please explain the error message I sent you....
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Re: Can not reply to emails

Post by admin »

You are referring to the latest error log you included in your last message, right? Does this issue always occur when you click on the reply button (the one from the toolbar)?
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hmb
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Re: Can not reply to emails

Post by hmb »

At this point, I don not remember what steps caused the error dialog to appear. I am still getting the error you said was generated by Time Warner and is my problem to figure out. To me this is frustrating since I have not changed a thing in my EPIM install except the upgrade to 12.0.1 and if I go to my email via the Time Warner email site - everything work perfect.

Another thing that is happening with my emails using EPIM is ALL MESSAGES ARE COMMING IN IN .0001 FONT SIZE AND ARE UNREADABLE!!!!. I need to zoom all messages up by about 10 times to even see the words. What the "H" is causing that???? Please explain. Again, after using EPIM for 10 years I am very close to dumping my "lifetime license."
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Re: Can not reply to emails

Post by admin »

The error message you received contains clues about why the mail server isn't accepting your emails. The key issue is that the email address you're using to send emails (from address) doesn't match the one authorized with the outgoing mail server.

For the second problem, a small video or a screenshot illustrating the issue would help. You can also try removing the INI file (make sure you back it up first) to see if that makes any difference.
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