V12 Mail problems

[kb5cth]

Admin,

It is still the two issues I mentioned at the beginning of this email thread.
I believe we left off with having to "mouse-click" between the email list and email bodies. To add to the annoyance, about every third time I try to click back into the email list it goes into edit mode on the email subject. If I intend to delete that email I often inadvertently only delete the email subject, not the entire email. Hover eliminates that issue by letting me simply hover over the list to delete the already highlighted email.
The issue of not being able to see email bodies has happened much less frequently since 12.0.2...in fact, only once so far and I suspect it wasn't totally hung but doing something so slowly that it ultimately took 4 to 5 minutes to display message bodies.

Bill L

[Steve Shank]

Just to add to this issue. Twice in the last couple of months, I've opened an email and there was no body. I'm using the classic view with no preview. In both cases, if I replied, the body was there in the reply. However, going back, it is gone again. Closing the program and re-opening, and everything was once again perfect.

I'm in the program all day every day, so no, I cannot reproduce this to tell you how to do it. It seems to happen < once a month.

I'm skeptical of the theory the issue is that it is taking too long to download as closing and reopening or replying shows the message, while after replying, it is gone again.

[admin]

Would you be able to record a short video demonstrating this specific case: "If I reply, the body appears in the reply. However, when I go back, it disappears again"? Thanks!

[Steve Shank]

If It happens again and I have time, I could, but so far it hasn't happened again. However, it is pretty simple.
1. I am not using preview mode so to read a message I must open it.
2. I double mouse click to open an email
3. On rare occasion, - very rare, the email has no body. There is a header, but no body. Body is blank.
4. I close the email.
5. I click reply (I have it set to display the email I am replying to)
6. The entire body appears as a quote below where I would respond.
7. I close the reply
8. I double click again
9 The body is still missing.
10. I close and re-open EPIM
11. I double click the email
12. The body appears normally.

The problem does not appear again for well over a month. So far I only remember it happening twice.

[admin]

Thanks for the detailed list of steps! We'll investigate this issue.