No internet connection - is this something related to EPIM?

[poet-man]

@Steve
please read my first post again. It shows, that we both have problems, that seem to be similar, but still are different.
In my case it is about losing connection and connection being there again, after a while OR need to reactivate WiFi hardware.
So I have to check whether connection is there (which several times is the case) or whether it has got lost. If this is the case, I will send log to admin. But I have to wait until connection has gone lost after EPIM start. IF this is not the case, everything works fine. It is not just sending a mail to myself

[Steve Shank]

@Steve
please read my first post again. It shows, that we both have problems, that seem to be similar, but still are different.
In my case it is about losing connection and connection being there again, after a while OR need to reactivate WiFi hardware.
So I have to check whether connection is there (which several times is the case) or whether it has got lost. If this is the case, I will send log to admin. But I have to wait until connection has gone lost after EPIM start. IF this is not the case, everything works fine. It is not just sending a mail to myself

I don't understand. How do you know whether you have lost a connection if you aren't sending or receiving mail? Even if it gets mail, how do you know that this isn't the 2nd time it tried? Have you tried just sending 5 or 10 emails to yourself and seeing if Epim reports a failed connection? I thought you were saying that it reported a failed connection when the connection was actually working. So, then the question is, “How can you get it to report a false failed connection?” I find it occasionally reports one when I start the program. Rarely when I check for mail. Essentially never when I hit the send/receive. However, 80% of the time I send mail.

[poet-man]

It is just simple ...
After loading Windows (only) everything is fine. I can do internet in every way. But rather often, after starting EPIM as well, connection first is there, at least according to Windows system tray, and then, suddenly, connection is not there anymore. The icon in system tray announces it.
Then, of course, I cannot send/receive anything. And EPIM gives me corresponding errors.
So far, this solely is the case, when EPIM is started as well.

[admin]

poet-man, so are you saying the problem is with the system's connection to the internet? If so, that's surely a completely different issue from the one Steve Shank is experiencing. I don't think EPIM log files will be helpful in this case. EPIM shouldn't and realistically couldn't influence the internet connection at the OS level.

[poet-man]

@admin
Yes ... that is what I described all the time
AND
as you do, I cannot imagine how EPIM can possibly influence internet connection
HOWEVER
It is fact on my side, that described problem only comes up, when EPIM is in action.
SO
I will inform, when things come up again

[Steve Shank]

Poet-man,—This is entirely different from how I was interpreting what you posted. At least we are finally on the same page. The only thing I can imagine, but admit is unlikely, is that some email links to a bad site and your firewall or antivirus tries to stop it. Then fights and disconnects the Internet. I'm wondering what would happen if you moved your not really current emails (like older than 2 weeks), to an archive folder that is not synced at all. Be sure they are off the server. Then, if EPIM didn't look at the emails, then they couldn't cause any issue.

Probably that's a stupid idea, but it is the best I could come up with. The hope is that it stimulates someone else to think of something better.

[poet-man]

Well, that is, what I thought all the time - it is entirely different, but has to do with losing internet connection.

I donot know how, but I had this issue quite a while now, and now, having latest version running, it doesnot seem to appear anymore (at least for some days now).
I guessed, to have, what I had quite often during the years, that "Various minor bug fixes" in new versions did this.

I will, as always, keep an eye on it and report, if something happens.

[M&M]

... so if you aren't paying attention, you could be producing the error ...

Hello Steve,

do you really mean that ?

In my opinion, an e-mail program should be able to keep an Internet connection stable or react to unstable Internet connections, but not by crash or freeze.

Here are three small examples of my unstable Internet connection - I could name more:

• EPIM freezes for me when the Internet connection is interrupted. EPIM then sometimes has to be restarted if I don't notice the interruption of the WLAN connection immediately and go into offline mode.

• Retrieving emails sometimes takes a very long time and occasionally unnamed errors occur with different accounts (not always the same ones). I then have to cancel and restart the retrieval of emails.

• Occasionally, messages also disappear when I move them from one folder to another in the same account. Since this has happened a few times, I only copy emails and delete the original message after the copy process has been successful.

EPIM has had problems with the internet connection for a very long time and it is always blamed on account or server problems. However, I don't have these problems with other e-mail programs on other devices ? ? ?

This is also a reason why I would like the EPIM team to list errors, especially if they are not finally solved and the internet problem occurs again and again, only the signs are always different.

https://www.essentialpim.com/forum/view ... hp?t=39545

Regards M&M

[DanFelix]

M&M: "EPIM has had problems with the internet connection for a very long time and it is always blamed on account or server problems."

I do not have that experience. Is your desktop EPIM synced to any other program, ie. OLook or GMail?

[M&M]

Hello DanFelix,

please excuse me, but I have no interest in going through this procedure again and again, only to end up with an assignment of blame but no solution to the problem.

Regards M&M

[DanFelix]

M&M: The point is not to assign blame but to establish diagnostic patterns for other users. That said, your sentiment is understood.

[M&M]

M&M: The point is not to assign blame but to establish diagnostic patterns for other users. That said, your sentiment is understood.

Okay,

I can understand your request, but I have already spent too much time clarifying issues, including directly with support. I also have the impression that the bugs increase with each version, as old bugs have never been completely fixed, because they keep reappearing only with different symptoms. In this context, I can only ever refer to two forum posts that reflect my current point of view.

https://www.essentialpim.com/forum/view ... 98#p137398

I'm not giving up - but I'm holding back.

Less is sometimes more!

Regards M&M

[Steve Shank]

Follow-up — I continued to have problems with the message, No internet connection. One amusing piece is that when EPIM starts up, it checks for updates, and when it can't connect it says, No Internet connection. Then it says that because it can't check for updates, it will open your browser to have it get the possible updates. If I don't have an Internet connection, how will the browser solve the problem?

More important follow-up: To repeat the issue: I usually get the No Internet connection messages when sending mail, but if I do the send/receive link it works fine. I suggest providing more time if the connection cannot be quickly established. But — and here's the real update, I replaced **MY ROUTER**. Which basically was working, but I wanted to try the theory that it wasn't responding quickly enough for some reason. I also occasionally had an issue with my phone losing connection and not getting a new connection quickly and taking 2 or 3 tries. I also installed a connection monitor and I lost connection a few times a week for under a minute. Maybe my ISP, maybe my cable, maybe my modem, maybe my router.

EPIM's problem sending mail seems to have disappeared since I replaced my router.

[Steve Shank]

Final confirmation. I've been using the new router for 24 hours now, sent at least a dozen emails and the evidence is solid. The No Internet Error problem with EPIM disappeared when I got a new router.

[poet-man]

@Steve
After a while I came back to this thread, and read about your changing router.
So maybe this is the real reason for loosing connection on my side as well? It still comes up from time to time on my side, that windows system looses connection, at least according to system monitor. And after a while (quite a lot of seconds) connection is there again. What is amazing, is, that this occurs ONLY (so far) when EPIM gets started right after start of Windows. For quite a while I tried not to open EPIM after start of windows, to see whether this brings any conclusion. So - I didnot have any problems during that period of time.
I also can confirm, that in some of the cases, when I had that connection problem, I also get the message, that EPIM cannot check for updates.
So far I have not had the opportunity to change router. As soon as I have, I will try this.
It still seems to me, that EPIM plays a role in all this, which I cannot prove so far. So ... manufacturer might have a possibility to think things over, what could be that "role"?